Sue, I wish I had the benefit of the report you've given and that I'd conducted deligence checks on my own before subjecting myself to being ripped-off by these folks. They are NOT registered with the BBB (Better Business Bureau) and they are a complete set scam artists. My experience started out similarly to yours wherein after registering and agreeing to a $19 hold on my card at that time and acknowledging that I would be billed $99 to join within 3 days, I too could not access the web address.
So I sent a printscreen of the fault I was receiving to their support dept and received no feed-back. I also did not receive the consultation call I signed-up for. This unresponsiveness was rather unnerving and that little voice in my head (which we should all listen to more often) prompted me that this was probably too good to be true and so I decided against continuing membership and tried earnestly to reach the customer service line on day 2. I was kept on hold for an excessively long period and gave up.
On day 3, I tried again and got through to a male rep who I shared their shortcomings with. Despite his apology, and vague answers to my questions about the nature of the product. I indicated that I wished to cancel and withdraw my membership immediately. Remember now, that it should be borne in mind that - day 3 is the day the charge will be applied to your credit card. So I felt my timing was well placed to avoid this. The rep informed that it was cancelled. A few days later the charge appeared on my statement ... I called them up and this is where they give you the run-around.
I waited for the supervisor who says he sees the cancellation and he'll send a report to the tech desk, however they don't come in until late, so he can't say when he'll have a response but he'll call when he gets a response. They never call. After multiple calls on my part he says they're still looking into it. I receive an email from the supervisor eventually saying he contacted the billing manager and she apologised for the delay and he would share her response when received.
I call back today for feed-back since they didnt call, only to learn that - my money will NOT be refunded because I failed to cancel before 3 days!!! I claimed that this was not indicated anywhere in the terms presented, and he had the gall to email me their refund policy (which appreared modified because of the typo's) which explained that you have 3-days to try the system for free and thereafter the amount of $99 is non-refundable. There was also no manager to speak to and he was the highest in authority, so I should pretty much, take-it or leave-it.
At no time during these calls did he share this policy, and the facts of my "cancellation call" was expressed during my follow-up call to them following the appearance of their charges. These people are not governed by ETHICS and need to be put out of business before they rip anyone else off. If you have been burned by them, please I implore you to share your story so that unsuspecting persons who were lured by the legitimacy lent to "Home Cash Success" by the MSN report can be fully informed of their practice.