Report: #1377976

Complaint Review: Home depo and Clopay

  • Submitted: Thu, June 08, 2017
  • Updated: Thu, June 08, 2017
  • Reported By: sad was to do things — sacramento California USA
  • Home depo and Clopay

    Nationwide
    USA

Home depo and Clopay PLAN OBSOLESCENT TO SELL NEW 8585 Duke Blvd. Mason, Ohio 45040 Nationwide

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this is a simple rip off. one day one of my two springs broke on my Clopay garage door. A simple repair since I Installed the door myself some 15 year ago. Call Clopay at 1800-225-6729 and they told me i had to go through Home Depo to wrder the part. Unfortunately I went to Home depo to order the part and when they call Clopay they told him I nedded the receipt and date of purchase (15 years ago) model number ( not in the book that came with the garage door) andif i had that information they may be able to special order something for an unknown price. Even though i had the meadurements for the spring they were unable to do anything except sell me a new door. this is the second time I've ordered something from Home Depo and when i needed to replace a paart on the product, I was unable to find a part number or order the part. It is a shame that wecannot fix things in American and just replace it at the prophet of Clopay and Home Depo. Beware that if you buy Clopay and need parts you will be out of luck and a garage door!_

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This report was posted on Ripoff Report on 06/08/2017 10:36 PM and is a permanent record located here: http://www.ripoffreport.com/reports/home-depo-and-clopay/nationwide/home-depo-and-clopay-plan-obsolescent-to-sell-new-8585-duke-blvd-mason-ohio-45040-nat-1377976. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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