Complaint Review: home depot, best buy
home depot, best buy citibank do not touch any card that is run through citibank ,home depot, best buy, etc. south dakota, nationwide Nationwide
*Consumer Comment: What’s Good for the Goose is Good for the Gander
*Consumer Comment: Educatipn
*Author of original report: If you have ever been hosed by Citibank you must read these replies
*Consumer Comment: Typical
*Author of original report: nice job of responding without addressing your issues
*Author of original report: you must have a full time staff to address rebuttals.
*Consumer Comment: Your account was already delinquent in December 2014
I have close to an 800 credit rating, I have tried to dispute an issue regarding home depot and they refer me to citibank. I transfer every 1-2 years throughout the U.S. I call all my creditors when I know I am moving and update my address.
In December 2014 I contacted citibank and notified them of a new address. 15 other creditors got the change but citibank did not. I had a home depot card that had a minimal balance. In Febuary 2014 I went into a store and was notified that I had an outstanding balance which I paid off on the spot.
I have 5 yeare of perfect payment with the exception of 2 months when I did not receive my bill. I disputed the bill and Citibank responded back in 3 bays to the credit bureau that the error was mine.
I explained that when I moved 15 other companies got my change of address right but citibank did not. When I called them they stated that they had no record of my address change so it was my fault. I called back and I was blown away with the citibank response. The rep stated "you are an adult and must pay your bills, it is your responsability to know your account. even if you do not receive a paper statement you should go on line to check your account. You are an adult-you know you just can't not pay your bills"
I cancelled the card and hung up. I have never in 55 years received such acrid, condescending customer support. At least when you deal with credit companies that have support overseas they have respect and listen to you. I have never been lectured on my finances in my life. Avoid any company that uses citibank. I called as far up the food chain as I could at home depot and every number they gave me went back to citibank.
Use your own credit card for any store that uses citibank. Avoid the 12 months no interest trap. The will refuse to admit a mistake on their part or correct it.
This report was posted on Ripoff Report on 04/20/2017 03:43 PM and is a permanent record located here: http://www.ripoffreport.com/reports/home-depot-best-buy/nationwide/home-depot-best-buy-citibank-do-not-touch-any-card-that-is-run-through-citibank-home-de-1368780. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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