• Report: #1012572
Complaint Review:

Home Depot

  • Submitted: Mon, February 11, 2013
  • Updated: Mon, February 11, 2013

  • Reported By: Nut Rock — Honolulu Hawaii United States of America
Home Depot
421 Alakawa Street Honolulu, Hawaii United States of America

Home Depot The Retail Equation Home Depot categorically denies returns to frequent buyer - uses outside tracking The Retail Equation Honolulu, Hawaii

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I went to Home Depot today to return a $40 something facemask without my receipt and was refused service. The return girl gave me a receipt saying my return was denied.

On the receipt I was informed that I could not return items without a receipt, or with a receipt for store credit. Why? What did I do?

I have been coming to this same Home Depot ALMOST DAILY since they opened here in Hawaii. I am an independent handyman and I always pay cash. Always. When I don't need something I return it, and if I don't have the receipt I really could care less because I will be back the next day to buy something else, and a store credit is fine.

Now my name has been flagged by an outside agency, The Retail Equation, a third party who I have not conducted any business. Who are The Retail Equation?

The Retail Equation is a data tracking misinformed collection of people who have no idea what I am buying, for who, nor have any knowledge of how much money I spend in Home Depot. [continued below]....

So why is Home Depot letting The Retail Equation determine what I can and cannot return?

What number do The Retail Equation use as a basis limiting me from returning items with no receipt? How can a competent individual make an educated decision without knowing all the facts. A competent individual couldn't, and shouldn't.

Who are the boneheads running Home Depot? And who are the idiots at The Retail Equation?

This report was posted on Ripoff Report on 02/11/2013 06:48 PM and is a permanent record located here: http://www.ripoffreport.com/reports/home-depot/honolulu-hawaii-96817/home-depot-the-retail-equation-home-depot-categorically-denies-returns-to-frequent-buyer-1012572. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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