Report: #807827

Complaint Review: Home Depot

  • Submitted: Sun, December 11, 2011
  • Updated: Tue, December 13, 2011
  • Reported By: Red line Automotive — Ft. Worth Texas United States of America
  • Home Depot

    Internet, Texas
    United States of America

Home Depot Husky Tools Did not Honor the Husky Lifetime Warranty Internet, Texas

*UPDATE Employee: Reply from Home Depot Customer Care

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I have had the same problem with Home Depot not honoring the Husky warranty. I have a Husky 3/8" drive spark plug socket purchased from them that has broken and they informed me that Home Depot does not honor the warranty. I have quite a few Husky tools purchased from them in the past but have been reluctant to buy any more because of this issue. After reading some of the other reports I am going to try a different store and see what they say. I will keep you informed as to the outcome. 
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This report was posted on Ripoff Report on 12/11/2011 09:35 AM and is a permanent record located here: http://www.ripoffreport.com/reports/home-depot/internet-texas-/home-depot-husky-tools-did-not-honor-the-husky-lifetime-warranty-internet-texas-807827. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Reply from Home Depot Customer Care

AUTHOR: Home Depot Customer Care - (USA)

Hi, there. First off, I do apologize for there being issues replacing this socket. You are correct, it has a lifetime warranty, and I can assist with getting a replacement.

Please email me your contact information, & which location you purchased it at so I can start working on this. My email is: Nicki_Care@homedepot.com. - Thank you, Nicki
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