Complaint Review: Home Depot - Internet Internet
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- Author Not Confirmed
- Home Depot Internet United States of America
- Phone:
- Web: www.homedepot.com
- Category: Questionable Activities
Home Depot , homedepot.com Advertise 24/7 Instulation on Electric Water Heaters cost of 5.22.2011 @ $359 for SKU # 487868 Today 05.23.2011 $468 Internet
*Consumer Comment: Isn't it better to provide good customer service
*UPDATE Employee: The Home Depot Customer Care
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On 05.22.2011 @ , I called Home Depot @
I did not hear anything for many hours; therefore I called Home Depot again around and spoke with Sandra. Sandra informed me that she called Water Heaters Plus again and left another message. She also said that they delivery would probably not happen on 05.22.2011 but someone would contact me early on Monday morning.
Monday morning rolled around and NO phone call, therefore I called @ again to Home Depot; they said that they would call Water Heaters Plus. Shortly after that Water Heaters Plus finally called.
First of all the 24/7 is false advertising because I did not receive the water heater yesterday nor have I received it yet today and it is on 05.23.2011. Today, 05.23.2011 they tell me the water heater cost $468.00 plus tax same electric heater as yesterday. If they would have held up the companys end of the bargain such as the 24/7 advertisement, then I would have purchased this water heater for $359.00 plus tax, a difference of $109.00 plus the additional tax dollars.
My family suffered from this false advertising by losing not only the $109.00 but also the mental anguish for taking cold showers. In my opinion when companies advertise regardless of the method such as the Internet they should provide the service and product.
Sincerely,
This report was posted on Ripoff Report on 05/23/2011 11:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/home-depot/internet/home-depot-homedepotcom-advertise-247-instulation-on-electric-water-heaters-cost-of-5-732203. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
Isn't it better to provide good customer service
AUTHOR: mr rik - (USA)
SUBMITTED: Wednesday, May 25, 2011
in the beginning than to hire shills to do damage control?
Let us know what miss stefanie does for you.
#1 UPDATE Employee
The Home Depot Customer Care
AUTHOR: Homedepot_stephanie - (USA)
SUBMITTED: Wednesday, May 25, 2011
Good afternoon!
I'm Stephanie with Home Depot Customer Care. I'm sorry about the delay of your water heater installation. I'd like to look into this for you. Will you email your order details?
Thanks,
Stephanie (stephanie_care@homedepot.com)
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