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Report: #341991

Complaint Review: Home Depot - Johnson City Tennessee

  • Submitted:
  • Updated:
  • Reported By: Gray Tennessee
  • Author Confirmed What's this?
  • Why?
  • Home Depot www.homedept.com Johnson City, Tennessee U.S.A.

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Ordered blinds for my home. Total of 12 blinds. Came into store with rough measurements and they quoted a price and scheduled for an installer to come out and measure. After the measurements were made the store then issued a revised estimate and ordered the blinds. All of this was acceptable. The customer service representative advised that the blinds would be sold without sales tax because it was not applicable.

Blinds were installed approximately 3 weeks later. The installer had all the blinds except one, which had to be delivered by a store associate. Again, this was acceptable. Well, the blinds installed were 2 feet too long for the windows. The excuse for this was that it was a stock size. This is inaccurate because Bali sells the length of our windows - Home Depot chooses not to stock it. Told at this moment that to shorten the blinds it would be ~$20 a blind. I spent $975 to have all the windows in my home equipped with the properly sized blind per our contract.

I went back to store and was told that this was normal policy. Also, told that there was absolutely no one higher to talk to then the people I was speaking to. I am now without options. These blinds are a pain to shorten and they look ridiculous in the windows. If I had known that full installation at the home depot is deceptive I would have never agreed. I do not know what options I am left with. It has been 6 months since the install and I am dreadfully afraid of ruining my new blinds by shortening them myself. I refuse to ever shop at Home Depot again.

Greg
Gray, Tennessee
U.S.A.

This report was posted on Ripoff Report on 06/19/2008 11:14 AM and is a permanent record located here: https://www.ripoffreport.com/reports/home-depot/johnson-city-tennessee/home-depot-home-depot-blind-installation-johnson-city-tennessee-341991. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
11Consumer
0Employee/Owner

#11 Consumer Comment

So

AUTHOR: Susan - (U.S.A.)

POSTED: Friday, June 20, 2008

So you complained here yesterday and today the store fixed it.

Shame on you

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#10 Author of original report

update

AUTHOR: Customer111 - (U.S.A.)

POSTED: Friday, June 20, 2008

Has been handled appropriately by store. Disregard.

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#9 Consumer Comment

Wait A Minute II

AUTHOR: Cory - (U.S.A.)

POSTED: Friday, June 20, 2008

MY BAD, IF the INSTALLER measured the windows AND they used those measurements to cut the blinds, then HD ought to eat the cost to adjust the length of the blinds and I was wrong.

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#8 Consumer Comment

Wait A Minute II

AUTHOR: Cory - (U.S.A.)

POSTED: Friday, June 20, 2008

MY BAD, IF the INSTALLER measured the windows AND they used those measurements to cut the blinds, then HD ought to eat the cost to adjust the length of the blinds and I was wrong.

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#7 Consumer Comment

Wait A Minute II

AUTHOR: Cory - (U.S.A.)

POSTED: Friday, June 20, 2008

MY BAD, IF the INSTALLER measured the windows AND they used those measurements to cut the blinds, then HD ought to eat the cost to adjust the length of the blinds and I was wrong.

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#6 Consumer Comment

Wait A Minute II

AUTHOR: Cory - (U.S.A.)

POSTED: Friday, June 20, 2008

MY BAD, IF the INSTALLER measured the windows AND they used those measurements to cut the blinds, then HD ought to eat the cost to adjust the length of the blinds and I was wrong.

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#5 Consumer Suggestion

lenght to long??

AUTHOR: Anonymous - (U.S.A.)

POSTED: Friday, June 20, 2008

Most places just cut the width not the lenght that is up to the buyer to do. I did it on ten windows in my new house with out any problem. That is something you should have asked when you bought them.

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#4 Consumer Comment

Home Depot needs to fix this-I had a whole other experience with HP and blinds

AUTHOR: Cristina - (U.S.A.)

POSTED: Friday, June 20, 2008

In July 2007, I went to Home Depot for blinds. I can't recall all of the details, but they had some sort of special for Bali 2" faux wood blinds - 4 windows (any size) for $500. I jumped on this because I had a newly built home with huge, odd (not stocked) sized windows in my morning room.
When I went into the store, I didn't know the exact measurements of the windows. This was Home Depot's job to do. They came out, did the measurements of all 4 windows. They returned about 3 weeks later, installed them and they fit perfectly. No problems what so ever. A great deal for such nice blinds!
I can't imagine anyone coming out to measure windows and then going ahead and installing the stock blinds. Isn't this why they came out to measure in the first place?
I would certainly go back to Home Depot and have them take them all back. They are not what you ordered! I would point out the fact that they came out to measure them, so why would they put stock-sized blinds on non-stock windows?

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#3 Consumer Comment

Read the whole story before commenting

AUTHOR: Teresa - (U.S.A.)

POSTED: Thursday, June 19, 2008

Before making a comment read the whole story. In the first paragraph is the statement that an installer came to the home for measurements and the price was adjusted. The blind were then ordered.

I would call the main office and raise hell. If you have to go all of the way to the top and don't take NO for an answer.

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#2 Consumer Comment

Home Depot DID send someone out to measure

AUTHOR: Valerie - (U.S.A.)

POSTED: Thursday, June 19, 2008

First paragraph...the OP brought rought measurements,, HD send someone out for exact measurements and adjusted the estimate of the cost.

OP did everything he should, HD screwed up.

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#1 Consumer Comment

Wait A Minute

AUTHOR: Cory - (U.S.A.)

POSTED: Thursday, June 19, 2008

"Came into store with ROUGH measurements". What the hell does that mean? You weren't sure what the exact measurements were and you gave them ROUGH, APPROXIMATE, KINDOFSORTOF, measurements, now you're complaining cause they want to charge you to adjust the length of the blinds that are too long, cause your ROUGH measurements weren't exact? You admit you gave them ROUGH measurements, which weren't correct, now you want to blame them? Most places I know will send someone out to measure the windows to keep this situation from happening. IF the rep measures wrong, the company eats the cost to adjust the blinds.

I suspect they took your ROUGH measurements at face value and now that they're proving to be wrong, the company's not gonna eat the loss of cutting the blinds cause YOU provided the measurements. I don't believe that stock story either, otherwise you wouldn't have thrown in the ROUGH measurement part. Same goes for the 3 weeks and the lone blind that had to be delivered by a store associate, none of which have anything to do with your complaint. Sound good though.

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