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Report: #1178844

Complaint Review: Home Depot - Nationwide

  • Submitted:
  • Updated:
  • Reported By: carpet review — harrison New York
  • Author Confirmed What's this?
  • Why?
  • Home Depot Nationwide USA

Home Depot DONT BUY CARPET FROM HOME DEPOT !!!!!! Nationwide

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DO NOT BUY HOME DEPOT CARPET!!!!!!-

I purchased 2 years ago Martha Stewart Living Mount Vernon Carpet (for $6,000). After 6 months it looked like it had been in the house for 20 years (note we do not allow shoes in the house, or eating outside the kitchen). We have spent the last 2 years trying to get Home Depot to make it right. They sent 2 inspectors from the manufacturer to look at it (a little self serving, dont you think?) 

They also sent the assistant manager of the store who agreed with us and told us "we buy a lot of carpet from Shaw, we will make this right". It looked old, stained, and worn. They did not make it right.

The "warranty" is useless. They do not honor it. All I can do is warn you to buy carpet from a reputable place who will stand behind their sales. Do not use HOME DEPOT, they do not care about its customer.

From Home Depot's website, the carpet, " guarantees long lasting performance with 20 year abrasive wear and texture warranties as well as a lifetime stain and soil warranty" This is a joke! Good luck collecting on this warranty

This report was posted on Ripoff Report on 09/23/2014 06:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/home-depot/nationwide/home-depot-dont-buy-carpet-from-home-depot-nationwide-1178844. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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