Home Depot Home Depot lied on web site Nationwide

 Our son and daughter in law are new parents. They needed a new washer when the one they owned broke down for good! They couldn't afford to go out and buy one so my husband and I told them to search the web for a good deal. We told them to look at warranty and if they haul the one one away. They found a deal at Home Depot with a good warranty and free haul away of old washer and dryer. They have the same at Lowes. It has free haul away of appliances over $298.00. When I ordered the washer and dryer the lady on the phone from home Depo said they recently changed thief policy and now they charge you to haul off the old washer and dryers. I asked her why do you still advertise free haul away with purchase of $298.00 and above? She said I can't over ride this but send a copy of the advertise free haul away to Homedepo@Homedepo.com and request a refund of the charges. I did and I still have not heard back from them. It should be illegal for a company to compete for business and say something is free and the. Charge you for it. They should stand by thier advised deals. If it wasn't for the baby needed a washer I would have not ordered from them. It's just not right. They don't e even care about their customers. I never got a response from them at all.