Report: #374169

Complaint Review: Home Depot

  • Submitted: Thu, September 18, 2008
  • Updated: Thu, September 18, 2008
  • Reported By: orangevale California
  • Home Depot
    homedepot.com
    Nationwide
    U.S.A.

Home Depot Home heating and air services Nationwide

Show customers why they should trust your business over your competitors...

Warning: Do not use Home depot heating and AC installation services. They are merely representing the Trane product line and passing leads to Trane installers. If you have a problem, they cannot do anything to solve it.


Case in point I had an installer not only drop the furnance out of my attic, but had their installer injured while doing it. On top of that they were unresponsive to fixing damages caused by their people. I called Home depot and asked them to take over the warranty (10 years parts/labor) and was told that they could not because my contract was with the installer and not home depot. If you look at their website THD paints a much different picture of how they stand behind the installation and the installers. This is not the case. You are on your own and THD is merely a marketing company passing leads. THD will not be there to help you out, they provide no value and you are directly dealing with the installer before and after the service.

Ge
orangevale, California
U.S.A.
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This report was posted on Ripoff Report on 09/18/2008 02:56 PM and is a permanent record located here: http://www.ripoffreport.com/reports/home-depot/nationwide/home-depot-home-heating-and-air-services-nationwide-374169. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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