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Report: #1395444

Complaint Review: Home Depot - Pearl ity Hawaii

  • Submitted:
  • Updated:
  • Reported By: MAX KINCAID — Lanai City Hawaii USA
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  • Home Depot 1021 Kamehameha Hwy Pearl ity, Hawaii USA

Home depot The company over charged me for shipping Pearl City Hawaii

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On 5/26/17 I purchased a refrigerator and a freezer for the Pearl City Home Depot the Sales mans Name was Kent FUKUDA, the item I wanted was not instore so I had him order the items with a promise to get them withing two months and then shipped out to my home on Lanai.

At the time of purchase, My address and all appropriate information was given to the Sales man, after waiting the two month period I made checks as to the whereabouts of the ordered items... At the time he related he had not received the items and was still waiting, as it were he was finally able to track down the items, and informed me that it had been shipped to Maui by mistake ( Originally Maui denied receiving the item to my saleman)  About a week later I get a call from Maui and was informed that they had found the items, and they would be sending out to me.

Finally on 8/11/17 I received the items here on Lanai with out any forwarning as to when I would actually get my order I assumed that the items were sent back to Honolulu and the my Salesman would contact me as to their arrival to Lanai.....This courtesy never happened.  There is no barge service from Kahului Maui direct to Lanai the items had to be shipped back to Honolulu, and then forwarded to Lanai.

Upon getting to the Harbor I discovered that I had to pay for Home Depot's mistake before I could pick up my shipment.  I had to Pay Young Brothers 274.00 dollars for my shipment.  This charge is for shipping costs from Kahului Maui to Lanai. Had the order been shipped properly from Honolulu my shipping cost should have been approximately 1/2 of what I was charged.

I called the Sales man to try and rectify this matter, and to this date I have yet to receive any restitution for what I consider was Home depots mistake.  I have sent this information to the Manager of the Pearl City Home Depot, and still no response, for that matter I have not even recieved a return call from either of them regarding this matter.  At this point I am tired of trying to make contact with these people as it is pretty near impossible to get in touch with any of them and I am tired of constantlly waiting on the phone to try and talk to someone from that entity.  I feel as though I am wasting my life waiting for a response from these people.

I also have the receipts for the purchase and the shipping invoices if needed. 

This report was posted on Ripoff Report on 08/25/2017 05:29 AM and is a permanent record located here: https://www.ripoffreport.com/reports/home-depot/pearl-ity-hawaii-96782/home-depot-the-company-over-charged-me-for-shipping-pearl-city-hawaii-1395444. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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