ED Magedson – Founder
Home Depot1045 Boul Du Grand Heron St Jerome, Quebec Canada
Home Depot Unable to get return phone call - Terrible customer service St Jerome Quebec Canada
Looking to reface our kitchen cabinets. Stopped at Home Depot store and left name, phone number, etc. Was assured that we would get a return phone call within 48 hours: No call returned. A week later, stopped a second time at Home Depot store and confirmed all our info: 2 weeks later, still no return phone call.
Spoke to Home Depot Customer Service. First rep assured us that a supervisor would phone back: No return phone call. Spoke to a second Customer Service Rep who "lost" our call while transferring but did not bother to phone back. Spoke to a third Customer Service Rep who told us that she could only phone the store to have somebody phone back: Still no return call.
So, have stopped at the store twice, have spoken to several Customer Service Reps but still no return phone call. And during these 3 weeks, Home Depot has a promotion for refacing kitchen cabinets.
This report was posted on Ripoff Report on 11/26/2013 08:50 AM and is a permanent record located here: http://www.ripoffreport.com/reports/home-depot/st-jerome-quebec-j7y-3p2/home-depot-unable-to-get-return-phone-call-terrible-customer-service-st-jerome-quebec-c-1102276. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.