• Report: #1102276
Complaint Review:

Home Depot

  • Submitted: Tue, November 26, 2013
  • Updated: Tue, November 26, 2013

  • Reported By: Pierre G — Montreal Quebec
Home Depot
1045 Boul Du Grand Heron St Jerome, Quebec Canada
  • Phone: (450) 565-6020
  • Web:
  • Category: Kitchens

Home Depot Unable to get return phone call - Terrible customer service St Jerome Quebec Canada

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Looking to reface our kitchen cabinets. Stopped at Home Depot store and left name, phone number, etc. Was assured that we would get a return phone call within 48 hours:  No call returned. A week later, stopped a second time at Home Depot store and confirmed all our info: 2 weeks later, still no return phone call.

Spoke to Home Depot Customer Service.  First rep assured us that a supervisor would phone back: No return phone call. Spoke to a second Customer Service Rep who "lost" our call while transferring but did not bother to phone back. Spoke to a third Customer Service Rep who told us that she could only phone the store to have somebody phone back: Still no return call.

So, have stopped at the store twice, have spoken to several Customer Service Reps but still no return phone call. And during these 3 weeks, Home Depot has a promotion for refacing kitchen cabinets.








This report was posted on Ripoff Report on 11/26/2013 08:50 AM and is a permanent record located here: http://www.ripoffreport.com/reports/home-depot/st-jerome-quebec-j7y-3p2/home-depot-unable-to-get-return-phone-call-terrible-customer-service-st-jerome-quebec-c-1102276. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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