• Report: #391964
Complaint Review:

Home Depot

  • Submitted: Mon, November 17, 2008
  • Updated: Mon, November 17, 2008

  • Reported By:Phoenix Arizona
Home Depot
1236 W Southern Ave Suite 105 Tempe, Arizona U.S.A.

Home Depot, THD At-Home Services, Inc Home Depot-Roofing Install "Fiasco" Tempe Arizona

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I signed a Contract on March 21, 2008 for a Roof Install.
Start date was aprox. May 6, 2008.
Completion date May 19, 2008.
HD Credit Terms were contracted as 12 Months No Interest No Payment.
I receive the first HD Statement on April 25, 2008 "Before the work even started" and they indicate that it is; 6 Months No Interest No Payment.
After many follow-up calls I made, the Credit Terms were finally corrected on my July 28, 2008 Statement.

During the Roof Install, the Installers cut a copper water pipe on the roof and created a water leak in the garage area.

After the Install, I had Three seperate Water leaks, during Three seperate rains.

Home Depot set up appointments with me to fix the water damaged drywall and the Repair people did not show up.

In October, HD was to have their "Insurance Provider" set an appointment with me for an adjuster to view the damage.
Today is November 17, 2008 - I made additional contact with the Insurance Provider and they stated "we dropped the ball"

Friday, October 31, 2008 I mail a Certified Letter to Francis Blake "Home Depot CEO" The letter was signed for on Tuesday, November 4, 2008 and I am yet to receive a response from the CEO's office.

Today- Monday, November 17, 2008 I am sending a letter to Kenneth G. Langone "Board of Directors" I will be looking forward to a timely response.

I have detailed notes with specific contacts, dates & times, but this is the simple facts.

Phoenix, Arizona

This report was posted on Ripoff Report on 11/17/2008 11:23 AM and is a permanent record located here: http://www.ripoffreport.com/reports/home-depot/tempe-arizona-85282/home-depot-thd-at-home-services-inc-home-depot-roofing-install-fiasco-tempe-arizona-391964. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Home Depot

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?