Report: #1039773

Complaint Review: Home Depot

  • Submitted: Mon, April 01, 2013
  • Updated: Mon, April 01, 2013
  • Reported By: FPD — Kechi Kansas
  • Home Depot
    3350 N Woodlawn
    Wichita, Kansas
    United States of America

Home Depot Worthless Tool (Husky) Warranty Wichita, Kansas

Show customers why they should trust your business over your competitors...

Unlike Sears, Snap-on or other tool companies that will trade out a broken or defective tool by presenting the broken item Home Depot requires that you hold a receipt.

Purchased a Black Chrome socket set about 8 years ago, and recently the ratchet developed a problem.  Took it back for replacement, store person didn't have authority to exchange (on a Sunday) they had to call Husky on Monday, and then would only exchange with a receipt.

This is not the industry accepted procedure. If you depend on your tools I wouldn't waist my time with with Home Depot or Husky.  I suggest you go else where to purchase real tools.


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