• Report: #787385
Complaint Review:

Home Gallery Stores

  • Submitted: Tue, October 11, 2011
  • Updated: Tue, October 11, 2011

  • Reported By: Beth — Tucson Arizona U.S.A.
Home Gallery Stores
1650 Willow Lawn Drive, Suite 201 Richmond, Virginia United States of America

Home Gallery Stores Delivered broken furnture then tried to charge me more than 50% of cost for return or $400 to re-deliver the broken furniture Richmond, Virginia

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

homegallerystores.com sold me a leather sofa and recliner for $1521.  It took over TWO MONTHS for the furniture to be delivered and it only arrived after I started calling to find out the status.  When it was finally delivered, the sofa had a broken back and the recliner had a badly patched joint where there should have been a single piece of wood.  Per their supposed "warranty" policy, I refused the furniture at the door for replacement with good furniture - and was told it would be yet another two months!!  This morning I received an email telling me that they are going to charge me $794 for the round trip shipping OR I can pay an additional $397 to have the broken furniture re-delivered to my house.  They are refusing to honor their warranty and replace it.

This report was posted on Ripoff Report on 10/11/2011 08:43 AM and is a permanent record located here: http://www.ripoffreport.com/reports/home-gallery-stores/richmond-virginia-23230/home-gallery-stores-delivered-broken-furnture-then-tried-to-charge-me-more-than-50-of-co-787385. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Home Gallery Stores

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?