Home Depot Promised life time guarantee on $4000.00 of rigid tools and renigged Marion Illinois

I was told that Rigid tools would be guaranteed for life at Home Depot in Marion, Illinois. I was told I had to save my reciets and I could bring the tool into the store, present my receit, and get the replacement tool at that time. I went in to Home Depot and tried to do this as I was told. They said that they did not guarantee these tools for life any more. They said I should have completed a form and sent it off to their corporate office in order to get the life time guarantee. This form was not provided in anyway to me.

I kept my receits all this time and found they will not help me in any way. The poeple I delt with in the store basically told me to go on and get out of their hair. Then I called and talked to a manager and she was so rude that I hung up on her. I tried telling them that I would not have purchased this brand of tool if they hadn't advertised the life time warranty. I spent $4000.00 on tools for my business with them. You would think they would make it right with me. I also buy my lumber and much more for my business their.

I will not any longer!!! I will find another company who stand behind their advertisements and will be glad to help a customer who spends thousands of dollars their a year.

Walker & walker construction
mulkeytown, Illinois
U.S.A.