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Report: #1406378

Complaint Review: Home Pro Complete Home Improvement - St. AUGUSTINE Florida

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  • Reported By: Steve — Palm Coast Florida USA
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  • Home Pro Complete Home Improvement 481 High Tide Dr St. AUGUSTINE, Florida USA

Home Pro Complete Home Improvement Charles R Lance 65 y/o (Legal Name Necessary) for FDLE Verification! He has too many numerous Aliases: Chad Randy, Chad Lance, Chad Randoff (Middle Name), Charles Randoff, etc. mostly a scrambling of the First, Middle, and Last Name of his Legal N 1) Extortion of a Senior Citizen St. AUGUSTINE Florida

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 We hired Home Pro Complete Services from the Website HOMEADVISOR.COM back in Late June of 2016. Martha Lance (WIFE) called my 86 y/o mother's residence from the HOMEADVISOR lead and scheduled a date to give an Estmate for a Home Remodel / Repair of damages caused by Flood damage by a Water Filtration Company in May 2016! The prior Company for mold restoration took off with more than $17K of my 86 y/o mother's $24K claim! 110% CONVINCED that it was an Inside Job SCAM between MARATHON FIRE, WATER, and MOLD RESTORATION and the Insurance Adjustor! MR. CHARLES R. LANCE accompanied by his Wife, MARTHA LANCE and JOSHUA W. LYNCH showed at my mother's residence on June 30, 2016. BOTH my mother and I thought all 3 of these people were a NICE FAMILY? Whether or not related, they work together AS A TEAM to Rip off there next VICTIM! UNFORTUNATELY, These VICTIMS are mostly the vulnerable Elderly!

In our case, I was barely able to walk due to a sporting accident and being involved in an MVA in June of 2015 leaving me with a severe Knee Injury thus leaving me permanently disabled! This 64 y/o Criminal, whom I approached after making Verbal Threats at my mother, at a later date made threats of physical harm, and demands for more CASH! It was too late to call the police at this point, as he had taken all the monies / checks from my mother! And we fell for his Conman game that he would rectify the entire situation of the mess his unskilled workers, often times showed up to work without the proper tools! Do to the FACT that we are involved in a Criminal Case against these Individuals and Home Pro Complete Services , I will not elaborate on details other than they caused $ 10's of thousands in physical damages Which are deliberate Vandalism with Mischief! They did everything wrong one could possibly do A cabinet / kitchen REMODEL, tile installation, demolition with a jack hammer where they destroyed the vary concrete foundation of the home and left my legally vision impaired mother and myself to live in broken cabinets, broken granite Countertops, dust, tile debris, electrical (Live Wires) left open hot wires left uncapped and $1000's of dollars of plumbing damages, destruction and GRAND THEFT of personal property! MR. CHARLES R. LANCE, had been paid more than half his FAKE CONTRACTOR'S FEE Upfront on June 30, 2016 prior to start of the job for materials as he required! He presented false Contractor License at this time and was unable to look it up due to false Identity Name! Chad Randy, an alias he uses! Then in August of 2016 Mr. LANCE returned to my mother's home amd made both physical and financial threats at her and demanded $5800 more money for the job and as down payment for Plantation Shutters! Another Fraudulent Company by the LANCE FAMILY and JOSHUA W. LYNCH !

When he returned to speak with me about this incident he became very defensive and then I brought to his attention that the G.C. License he gave me back in June was NOT LEGITIMATE! I PERSISTED to demand that CHARLES R. LANCE produce a copy of his Professional License, Liability Insurance, and Driver's License. At this time I was unaware of Mr. CHARLES LANCE'S real name! Mr. LANCE had return with his workers the last weekend on August 2016 to finish a 8-10 day job as hired on June 30, 2016! That is a 59 days delay of work! Just below the legal 60 days allowed by the STATE of FLORIDA! Before DBPR Dept. of Business and Professional Regulations allows a Contractor who takes payment at a date and does not start his job or delays!

On Sept. 01, 2016 his primary workers destroyed the entire kitchen cabinets, broke granite countertops, screw the self closing drawers shut with 7 inch wood screws, destroyed appliances and my personal tools, and then caused a major leak by rupturing a Water pipe in the kitchen on labor day weekend! I called Mr. CHARLES R. LANCE that Day approximately 3:30 PM Sept. 01, 2016 to inform him of what he and his company's workers had done multiple damages on that date! In addition as both my mother and I were HOME! I was in the front lawn helping the Irrigation lay sprinkling system and my mother witnessed the 2.men working pick up a 350 lb. 8' x 9' L-shapes Granite Counter-top being dropped intentionationlly new Granite Counter-top CHAD, as I knew him to be named, stated to me.in a calm voice, let me call you back in 5 minutes, so I may speak with my employees! MR. LANCE did return my call to insult me by saying my workers / boys stated that you kept harassing them and.prevented them from getting their job done efficiently! That strange as they were only at my.residence on this Friday at 1:30 PM due to their busy schedule! Then Mr. LANCE return call made his last STATEMENT was my workers say to the contrary and that (YOU) did all the damages in a fit of RAGE and to go F U your self! PLEASE remember these Individuals are DANGEROUS! I'm not a CRIMINAL PSHYCOLOGIST, but would place this INDIVIDUAL NOT ONLY AS A PROFESSIONAL CONARTIST, A THIEF, A LIAR, A FRAUD, A CRIMINAL, A REPEAT OFFENDER, but also a SOCIOPATH!

This report was posted on Ripoff Report on 10/15/2017 08:26 AM and is a permanent record located here: https://www.ripoffreport.com/reports/home-pro-complete-home-improvement/st-augustine-florida-32080/home-pro-complete-home-improvement-charles-r-lance-65-yo-legal-name-necessary-for-fdle-1406378. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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