Report: #1001983

Complaint Review: Home serve formerly national grid

  • Submitted: Wed, January 23, 2013
  • Updated: Wed, January 23, 2013
  • Reported By: Laurie — Staten Island New York United States of America
  • Home serve formerly national grid
    PO box 7318
    staten island, New York
    United States of America

Home serve formerly national grid AMT warranty corp 14 degrees today - and you pay for a yearly contract and when you call early am and your heat breaks - tough luck - won't even come until tomorrow. Do not use this service - they told me if pipes bur staten island, New York

Show customers why they should trust your business over your competitors...

I called home service formerly national grid of staten island today when it is 14 degrees outside.

Customer service put it down at 9am as an emergency and said they will be here today late afternoon.

Called back and hour later and was concerned because of the problem with no heat and water running that they could come sooner.

A new customer rep tells me i'm down for the next day 8 - 12 am.  They have NO other openings. I told them I had an afternoon and he said no.

If my pipes burst or furnace blows he said its not their responsibility - So now we have 3 more days of minus 3 degrees with a broken furnace and no emergency repairs.  They are too busy to come out since they have so many emergency calls.
When it was keyspan - you called - they came - that day -emergency or not.

Save your 400 dollars a year plus and get a better company for your heating maintenance
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