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Report: #1243289

Complaint Review: Home Warranty of America HWA - Lincolnshire Illinois

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  • Reported By: Mike — Goodyear Arizona USA
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  • Home Warranty of America HWA P.O. Box 850 Lincolnshire, Illinois USA

Home Warranty of America HWA Do Not Do Business With HWA. Claims Denial, Service Overcharges, Delays in Refunds Lincolnshire Illinois

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I purchased a home warranty from HWA last July when I purchased my home in the Phoenix area.  I purchased the premium coverage with added pool coverage. 

I had two claims last year, one of which was for the pool; the total bill was less than the $75 service charge, which means HWA paid nothing. I also had a water heater go out.  The water heater was replaced, but the vendor charged an additional $260 for installation beyond the $75 trip charge, which is supposed to be the maximum charge on a claim.  When questioned, the vendor said I must either pay it or he was to take the water heater back.  When I questioned HWA, they expressed "concern" but did nothing to correct the situation.  HWA paid $250 less than my premium for this claim.  And I, in effect, paid more for the water heater than if I had simply purchased a new one, myself, and had it installed without a home warranty.

This year, I was 3 days late in renewing my coverage.  I happened to have an issue with the pool the same day I renewed.  HWA, at first, approved the claim and contacted the vendor.  Then they denied it.  I fixed the issue myself after calling the vendor to help diagnose the problem.  It cost me a total of $10, including the price of a tool and a part.

On the next day, I requested that my coverage be cancelled immediately.  I determined that the charge was still in a "pending" status with my credit card and I called to ask HWA to cancel it, since the charge had not been finalized. I was told that it would take 4-6 weeks to process the refund.  I repeatedly asked to talk to the billing manager and was transferred six times before I was finally transferred to a voicemail of someone.  I never got a call back and the charge has not been corrected.  My guess is there will be a "service charge" of some kind for my one day of (non) coverage, if the company ever processes the refund at all.

I recommend you find a more trustworthy home warranty company, not this one.

This report was posted on Ripoff Report on 07/21/2015 10:30 AM and is a permanent record located here: https://www.ripoffreport.com/reports/home-warranty-of-america-hwa/lincolnshire-illinois-60069-0850/home-warranty-of-america-hwa-do-not-do-business-with-hwa-claims-denial-service-overcha-1243289. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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