Home Warranty of America HEA HWA stole my money Nationwide Internet

 I was a customer of HWA for 8 years with no issues. I'm my 8th year I had a stove break which took me 4 months to get the company to replace. When the finally did they sent a service company that was not licensed to install has appliances to my house. Keep in mind it was a Friday afternoon so they couldn't find any of their vendors to install before the next week. After a couple hours of fighting they finally agreed to let me find my own vendor and they wood reimburse. While waiting for the reimbursement they sent me a notice to renew. I immediately emailed the supervisor telling them they were not allowed to draft my account . Lo and behold they drafted it. I have now been fighting with them for the last month or so to get that refunded to me. I had a supervisor and other employee tell me on August 11th that I would have my refund in 10 days (in writing). We are now 17 business days passed and I cannot get an answer from anyone on when I will get my refund nor can I get a response from the cancellation department or supervisors on this.