Home Warranty of America HWA Does not perform as paid for and promised Nationwide

I am a real estate broker who has clients purchase home warranties.  I purchased from HWA for my own home.   Had a problem with the oven on my stove--they sent Sears repair out 4 times to replace part.  On the last visit the stove magically worked for 20 minutes.  I filed a complaint on September 16th over the phone and was told I would hear back on Monday.  No one called.  I called on 4 successive occasions being told each time someone would get back to me in 24 hours.  No one ever did.  I contacted the rep who sold me the warranty....he had someone else call...they also said they would contact Sears and call back in 24 hours...never did.  Finally about a week ago I spoke to the last person again (by calling the rep and having him get in touch with me)...he said Sears might accept a photo of the stove with the error message.  I pursued that and contacted HWA again to see where to send the photo.  Meanwhile, after three weeks of running after HWA my warranty expired and they are NOT going to make good on the repair.  Service is non existent....and I believe they intentionally held me off with a response to get another year's warranty paid. If I had not chased them around for weeks I would not have heard back at all.  In addition to the expense of the warrant I paid three service calls at $75 each ...and now I get to by a new stove myself.   These people are criminals...they are not in the service business.  If you are a real estate agent, do not recommend this company to clients - they will get the run around like I did.  Glad I bought the warranty myself so I could see how they operate.  Still I am out a couple thousand dollars...to HWA.