Homes.com Paid for a service that Homes.com said would do and they failed to do until I disputed with credit card company. West Palm Beach FL

On February 1, 2016, I, Diane Widdick, spoke with Kevin Piechota with Homes.com. We talked about my website and how I can get additional leads and hits for potential sellers/buyers in real estate in my area. He informed us of several programs but stated that the Local Impact Elite, (which would built up the website with area information and assist with attracting more traffic to my website. Kevin stated that this would attract more people to my website that is interested in the areas and interested in selling/buying real estate. He informed us that there is a onetime fee of $1,599.00 but assured me that this would attract more traffic to my site. This is a lot of money and being the market for me is slow. I had to deliberate with my husband, for we are on a small income and not making the monies I used to in real estate. The most important thing to me is getting more traffic to my website so that I can find potential sellers/buyers.

February 2, 2016 Contacted Kevin Piechota with Homes.com to let him know that we are interested in doing the Local Impact Elite. Asked him if the fee was the best they could do and informed him that this is a lot of money to spend, but he assured me that this will assist with driving more traffic to my website. By doing this Local Impact Elite could lead into potential leads for seller/buyers in real estate. I was a little hesitant but agreed to do it.  Made Kevin aware that this needed to be completed quickly for my assistant was having surgery March 7, 2016 and will be out for 6 weeks and she handles all technology stuff. He said that that would be no problem. February 2, 2016 at 1:20 pm Kevin sent me via email the order to start the Local Impact Elite. At 2:27 pm Kevin then sent me an email (see attached Exhibit A) where he requested the information that is needed to do the Local Impact Elite.

On February 8, 2016 at 11:52am, (see attached Exhibit B) the information that was requested to compete the Local Impact Elite addition to my website. Exhibit C shows Kevin read the email at 9:08 am on February 8, 2016 Kevin responded back (see attached Exhibit D)

On February 19, 2016 at 12:35 pm I sent Kevin an email requesting update (see attached Exhibit E pages 1-6 pages with communication) page 1 my request for update, page 2 his response asking for what update. This found to be disturbing. Page 3 confirming he received my response. Page 4 an update on the status of the website. Diane is very concerned she paid $1500 and not seeing anything. Page 5 Kevin informing me he spoke with a Kim and that she has sent me a form a couple of times and she never received.  Kevin asked me to check my email, as well as my junk email, which I did and did not see anything from a Kim.  I informed Kevin of this and he read my response on February 19, 2016 at 5:50pm.

February 22, 2016 now 14 days after all information requested was sent. At 2:02pm since I did not have contact information for Kim. I informed Kevin to have her send to dianewiddick@aol.com Exhibit E page 6 highlighted. At 10:34 am Kevin responded with the contact information for Kim. At 11:13 am sent a response to Kevin with disappointment on how matters have been handled please see page 9.

February 23, 2016 at 11:17 am first contact with Kim at Homes.com, email stating that apparently she has emailed and not heard back, but how she has failed to pick up the phone to see if there was any reason why we have not responded. Exhibit F page 1 page 2 shows delivery confirmation that Kim received my email. At 12:27 pm Kim Bryanan contact me via phone, she stated that she need to speak with me on how I would like to set up the page. She started going of types of selections. I informed her that I was in the middle of getting ready for a brokers open, and that I was not aware that this needed to be done, that I had to pick my layout, I was not made aware of this and asked her to call me back the next day so that we can complete what needs to be done.  She was made aware of that my assistant who helps me with all my technology information. She agreed to call me on February 24, 2016 between the times of 10:00 am and 2:00pm. I did not receive a phone call from her on February 24. I am sure she has other clients to work with but her job is to complete the order and she should have followed up with me and she felled to do that.

March 1, 2016, @ 11:16am, now 22 days since I provided information that was requested. I emailed Kim asking when is a good time for her to discuss website Exhibit G. No response

March 1, 2016 @ 12:33 pm emailed Kim can you please send me some samples of what you where discussing with me last week. So we can finish.  Exhibit G never received a response from either email request.

March 1, 2016 at 4:27 pm called Kim with Homes.com and left message. Informing her that my assistant only has a few days till surgery and trying to get this completed before she leaves.

March 2, 2016 at 12:37pm called Kim with Homes.com left another message same message as above.

March 7, 2016 at 12:25 pm called Kim with Homes.com again leaving a message.

No emails where received from her during this time nor emails where received.

On March 24, 2016 at 10:27 am since I have not had contact with Kim I emailed Kevin Piechota informing him of my cancelling and lack of there company fulfilling their part. See attached Exhibit H

Kevin  responded at 3:27 pm how he left me a voicemail and how they have requested multiple attempts to obtain information. Now I have Google Voice which keeps a copy of all incoming calls, text messages, and voice mail. I just check to print out his voicemail and there is no message.  As you can see with all my attachments they did not.

Exhibit I        March 29, 2016 at 5:38pm Kevin emailed and highlighted yellow how Local Impact product HAS NOT BEEN COMPLETED YET. They started but did not complete and tried to communicate with me which was not true.  Now we are taking 50 days after I sent them all of the information that was requested by Kevin.

Bank of America on May 27, 2016 contacted me and Leslie requesting information and proof which was faxed to your office and now I am attaching to this response letter. At that time, I was made aware of some changes to my website. When reviewing what was on there, and showing proof of what I sent. They added two areas that are not in my market area but did use what I have given them.  The only reason they have posted is because I have placed the claim with Bank of America. This company shows lack of professionalism and did not due what was promised, and lack of communication. It is not my job to do the work it was their job and I was suppose to send them information and I did.

In the attached documentation sent from Homes.com regarding this dispute, I have highlighted areas for the following response:

1. Customer is responsible for completing a request for information specifically what content they would like to have written.
   1.  See Exhibit B 1-9 pages of content for my areas of interest, this information was provided within 2 days of purchase.
   2. See all attachments of showing how many attempts were made by myself to complete this. I constantly had to contact them they never reached out to me. (i.e. message from Kevin stating what update, proves they weren’t doing their job.)

I know that this type of work does not get done in a day or 2, that this can take time but when I contact Kevin for an update, meaning is there anything needed from me, and his response what update. Is disturbing. That from February 8 till February 19 nothing was done with the information that I sent and supposedly someone else was trying to reach me. Kevin never informed me I would be working with anyone else. Never provided me with that persons information so that I can contact them to see what else I need to do. Then the lack of that person not doing their job and following up with me. Is very upsetting. $1,599 is a lot of money and to pay for something and not get the work done in an appropriate amount of time. Then chase a company around to not get work done nor calls back. I am demanding my $1,599.