Homespun Home Fashions Poorly Made Replacement Cushions For Crate Furniture Charlottesville, Virginia Internet

Consumers should contact the office of Consumer Affairs, at 804-786-2042, or download a complaint form at www.vdacs.virginia.gov, this company is under investigation and we would like to help consumers resolve their complaints.

Homespun Home Fashions is a manufacturer of custom-made replacement cushions for many brands of crate-style furniture including Cargo, This End Up, All Aboard, etc.. This particular customer chose none of the above specified cushions but a generic 24" cushion set, which is normally ordered if a customer is not quite sure of the furniture manufacturer.

We shipped the order on 05/13/04, spoke with the customer on 05/18/04 and was made aware that the back cushions fit fine but the seat cushions did not. We asked that they be put back into the box and upon hearing from him we would issue a call tag and have them picked up, repaired or replaced and shipped back. The customer was to call back on 05/21/04 to verify, we have no record of a return call in order to start the return procedure.

We later received a call on 08/10/04, with a complaint of the cushions being too large and some seam damage. We asked the customer to send them back to us and we would repair or replace the covers at no additional charge. The foam core size was now an issue in that the cushions had been used for 3 months and the replacement of the core is a costly one as we cannot reuse this item. We, again, have no record of a return call in order to start the return procedure.

All of the above was accomplished under the policies set forth on our website. Our intent is to provide our customers with a quality product that will enhance their life and lifestyle and we strive to do everything within reason to meet this goal.