• Report: #1007616
Complaint Review:

Homeward Residential

  • Submitted: Fri, February 01, 2013
  • Updated: Fri, February 01, 2013

  • Reported By: Dissatisfied home owner — Las Vegas Nevada United States of America
Homeward Residential
1525 S Belt Rd Coppell, Texas United States of America

Homeward Residential Keeps lying to me Coppell, Texas

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I got a letter from Homeward Residential that says they've been trying to contact me because I contacted them for help with paying my loan & want to modify the loan.  But, their number never showed up on my caller ID nor did I receive any correspondence from them.  When I told them I never contacted them for help making my payments & want an investigation, they refused to open a fraud investigation.

Also, when I called them about my payment for Feb 2013, I was told it is a little over $511. Then, on my statement, it said I owe $579.29.  I called again & spoke with a female rep in Jan 2013 who said my Feb 2013 payment is $556.25. Then I called a second time in Jan 2013 to make sure I had the correct amount, a rude & argumentative male rep said my Feb 2013 payment is $556.25. But when I go to pay it online, it says I owe $570.29 for Feb 2013. They say they sent me documentation of the correct Feb 2013 amount owed, but I never got it.

This report was posted on Ripoff Report on 02/01/2013 09:39 PM and is a permanent record located here: http://www.ripoffreport.com/reports/homeward-residential/coppell-texas-75019/homeward-residential-keeps-lying-to-me-coppell-texas-1007616. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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