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Report: #1380319

Complaint Review: Honda North America - Torrence California

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  • Reported By: Davidsco27 — Peabody Massachusetts USA
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  • Honda North America 1919 Torrance Boulevard Torrence, California USA

Honda North America Honda fails to take full responsibility for their own known paint issue Torrence California

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About a year ago my 2010 Honda Civic developed a paint problem where the paint on the roof and trunk began turning chalky and peeling. Figuring I was out of warranty, I let it go until a body shop owner told me I should contact Honda. A quick Google search alerted me to the fact that apparently this is a well known issue with Honda, particularly my year, color and model, and, in fact, Honda had released several service bulletins on it and extended the warranty.  I immediately brought my car to the dealer where I was told that I was out of luck since the warranty expired 4 months prior. I contacted Honda and after a lot of effort I got them to appraise the damage and they offered to repaint my car minus $500 from me. I do not feel this is fair as this issue is 100% their fault, not mine. !. Had they painted my car properly in the first place, I would not have this issue, and 2. Had they notified their customer when they became aware of the issue back in 2013, this would cost me nothing. They did not. I believe Honda should cover the entire issue.  I offered to accept their offer if I could have my car repaired at my own choice of Body shop and they refused. I feel this is not the way to treat a 30 year loyal customer

This report was posted on Ripoff Report on 06/21/2017 07:32 AM and is a permanent record located here: https://www.ripoffreport.com/reports/honda-north-america/torrence-california-90501/honda-north-america-honda-fails-to-take-full-responsibility-for-their-own-known-paint-iss-1380319. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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