Complaint Review: Hoodiaforfree.com - LeanLife PM - NovaPointe
- Hoodiaforfree.com - LeanLife PM - NovaPointe
2060 East Francis Street,
- Phone: 866-370-7271
- Category: Drug Manufacturers
Hoodiaforfree.com - LeanLife PM - NovaPointe ripoff and major run around Ontario California *EDitor's Suggestions on how to get your money back into your bank account!
I had a funny feeling about this as soon as I clicked on the submit button. My computer seemed to freeze up and there was no confirmation e-mail for my "free" sample. I waited a couple of weeks and received no sample, so I decided to check my credit card balance to see if it had been charged. I had been charged $99.90 for the first supply of Hoodia Thin, which I had not received.
Fortunately, I saved the original e-mail that I responded to. When I went back to revisit it the dollar amounts had changed on the web site. When I attempted to access the link for customer service I automatically ended up on the Rip Off Report. This made me contact the credit card company and file a dispute. I also changed my credit card number to protect myself from future charges.
Then the run around began. I called the customer service nmber numerous times before getting through to a "real" service represenative. The first ten times i called i was either hung up on at the end of a long wait on hold, or I reached an "operator" to leave a message. I had to threaten to contact the media to talk to a service represenative. It was funny that each person I spoke to sounded the same. I have a suspicion that the operator and the service represenative are one in the same person.
After much of a run around I was told that I could return my product for a refund when it arrived. It arrived two weeks later and I sent it priority mail with a tracking number. I called back as directed with the tracking number and was told to follow up again in two weeks if i hadn't received my refund.
I called when I didn't receive my refund and was told that there was no record of my return. The post office gave me the exact date and time of delivery. I was told that I needed to write to the corprate office in Utah and demand my refund. I mailed the product back to California. When I asked to speak with a manager I was hung up upon.
These people need to be stopped. If I can be of any assistance in stopping them please let me know.
Hammonton, New Jersey
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
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CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
This report was posted on Ripoff Report on 04/19/2006 10:15 AM and is a permanent record located here: http://www.ripoffreport.com/reports/hoodiaforfreecom-leanlife-pm-novapointe/ontario-california-91761/hoodiaforfreecom-leanlife-pm-novapointe-ripoff-and-major-run-around-ontario-californi-187462. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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