This place doesn't even DESERVE one star.. I came in here about two weeks ago to get a trade in offer on my car. I had my eye on a pretty new black camry, preparing to be ready if I got a good offer from hooman. We come back into the office (Roberto Vega and I)... and I tell him that I DO NOT want him to run my credit (multiple times, over 5.)
He assured me that he wouldn't be running my credit, and just needed some information on my car to get a realistic trade in offer quote for me. He had me sign a paper with all of the specs of my car, my signature verifying that the information about my car was correct..things like when my last oil change was, how many miles I had, my extras, etc.)
I told him again not to run my credit, and he tells me he wont. THEN the sleazeball, drunk, pushy, aggressive floor manager, Mr Mark Shyken himself, comes into the office to try and help roberto close the deal. I told him I'd been waiting in the office for over 2 hours, still without a number for my car. He said, well, which car are you thinking about? So I tell him the camry. AGAIN, telling him that TODAY, I am only here to get an offer on my car. He says okay, let me see what I can do. and what does he do? COME BACK WITH MY CREDIT REPORT.
long, boring details aside, the end of the story is that I left because I felt like I was being pushed around, pressured, ignored, and played. what do I find when I get home? Alerts on my credit report, that my credit had been pulled FOUR TIMES
1. Toyota finance
2.Capitalone car finance
3.Hooman
4.Carfinance.com
Its been weeks now, multiple voice mails left to call me back to get this FRAUD off of my credit card. Finally, my very angry husband calls mark's cell directly. Mark is belligerently drunk, slurring, cutting off every word my husband tries to get in.
Mark lies to him and tells him that I signed a credit application. My husband knows I didn't. I told mark that roberto assured me what I signed wasn't a credit application, but only to verify the information on my current car. Mark says, well, what you signed was a credit app. So I ask mark, did roberto lie to me? Mark says YES!!!! When my husband asks mark if he has a signature to run my credit four times, on four seperate papers..mark says oh..well..we shredded everything already.. Today he calls back and magically has these papers that don't exist. AFTER ALL OF THIS, THIS GUY HAS THE VAGINA (I won't say nuts, because this drunk has none) TO ASK ME IF I"M STILL INTERESTED IN BUYING A CAR..
Not that any of this is new, most car dealerships will f**k you over to get a small s**+**y commission, this one is no different, just a bunch of a**holes who will lie and scam you, and you will still leave with NOTHING. I am now filing a police report for FRAUD. AVOID THIS PLACE AT ALL COSTS!!!!!!!