Report: #1269931

Complaint Review: HopRocket Travel

  • Submitted: Mon, November 23, 2015
  • Updated: Mon, November 23, 2015
  • Reported By: Daniel — Ormond Beach Florida USA
  • HopRocket Travel

    Internet
    USA

HopRocket Travel Booking Engine Scam Internet

*REBUTTAL Individual responds: Hoprocket is not a scam

Show customers why they should trust your business over your competitors...

I signed up for Hop Rocket in August of 2015. I was told that it was a members only booking engine with the lowest prices online. I was also told that all the cost of my enrollment fee and monthly costs build up points and these can be used on a point per dollar basis (100 points =$100.00) can be used to pay for vacations and I could let it build up like a travel savings account.

I allowed the points to build up over a few months but when I wanted to book a trip to fly up north for the holidays I found very expensive prices and I also found that I could not use my accrued points as I was told originally unless I purchased additional "rocket rewards" I immediatley became suspicious and I emailed the next day to request that my membership be cancelled and I requested a refund because I had not used the site at all to book travel.

When I explained that the website does not allow for the points to be used as I was informed then I was given another explanation of how the points worked and I was only offered 120.00 back out of the 580.00 I paid over approximatley a three month period.

I called and there was no one who could help me over the phone to address my concern so I emailed customer service and when i explained that I was not happy with the way the situation was being handled then I was referred to another email address from which I have received no responses.

I simply want a refund for what i paid for because I never used the service and noone is trying to address my concerns,

Also this company advertises as being all about people who love to travel but when you try to book travel all anyone will tell you is what you get with a membership. it is more about selling memberships and getting your friends to buy memberships than actually going on vacation.

I hope anyone else who considers joining this or any program similar will think over their decision carefully.

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This report was posted on Ripoff Report on 11/23/2015 07:28 PM and is a permanent record located here: http://www.ripoffreport.com/reports/hoprocket-travel/internet/hoprocket-travel-booking-engine-scam-internet-1269931. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Individual responds

Hoprocket is not a scam

AUTHOR: Ryan - (USA)

Thank you for your ripoff report but every thing you said about the hop points was completely inaccurate. Hop points are to be used only for hop trips and Rocket Rewards are used for all travel. You bash a company and report false info became you are mad because the company would not refund your money and why should they you agreed to start a business and it did not work out for you and then because you are sour you make these false accusation. I will agree with you some of the airfare might be off by a few dollars but the bread and butter of the site is hotels, cruises, and condos. Me personally i have not seen any better price for hotels, cruses, or condos and i search every time i take a vacation just to make sure hop rocket is still competitive and every time it has been competitive. Its July 2016 and I have taken 6 trips since January and have not paid a penny for them so in that sens it has saved me a lot of money and you cant beat free travel.

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