Ok, so I am a struggling, single mother, with a 7yr old little boy, and 2 cats and a small dog, I stumbled upon an ad for carpet cleaning services that was cheap, reasonably priced, ( who wouldn't want that?? especially when you are a single mother, every dollar that I have and spend is accounted for).. I live in a duplex, and yes the carpet is not the best, it is a standard carpet that is cheap for the landlord, I get that however this is my home. I contaced Horizon Carpet service, and explained all of that to them, they gave me a quote of $23.80 for three rooms, they scheduled for the next day (which was today), ok, so I am thinking all is good!!!
Let me just tell everyone, 1st of all the young man pulls up in a beat up old car, no truck, no shirt that identifies what company he works for, comes in my house and of course tries to up sell, i get that - that is his job, my 1st impression was VERY UNPROFESSIONAL, I LISTENED, LET HIM DO HIS LITTLE WHATEVER TRYING TO INCREASE HIS SALE, HE TEST SPOTTED MY SOFA AND BECAUSE OF THAT LEFT A HUGE SPOT ON MY SOFA IN THE MIDDLE AND QUOTED AN OUTRAGIOUS PRICE, I SAID NO ON THE UPOLSTERY CLEANING JUST WANTED MY 3 ROOMS CLEANED.. SOLD ME ON A DEEP CLEANING OF MY LIVING ROOM (WHICH IS THE ROOM THAT HAS THE MOST TRAFFIC), OK, HE WAS GREAT W/ HIS CUSTOMER SERVICE SKILLS, HOWEVER SPILLED WATER ALL OVER MY FLOOR AND HE RUSHED THRU MY SON'S ROOM AND I EVEN QUESTIONED HIM SAYING I AM NOT SEEING A DIFFERENCE, THEN DID MY BEDROOM, AGAIN NO DIFFERENCE, THEN I CAME TO THE LIVING ROOM, THE ROOM THAT I PAID FOR A DEEP CLEANING IN, YES, WHEN IT WAS WET IT APPEARED TO BE BETTER HOWEVER WHEN IT ALL DRIED, THERE IS NO DIFFERENCE, NOTHING AND I HAVE A HORRIBLE SMELL IN MY HOUSE NOW..
I AM VERY UNHAPPY, CALLED TO COMPLAIN AND BASICALLY GOT THE RUN AROUND.. I PAID THEM WITH A CHECK AND HAVE SINCE CALLED MY BANK TO CANCELL THE CHECK.. THEY TOLD ME THAT SOMEONE WOULD CALL ME W/IN 24HRS. THEY CAN CALL HOWEVER THEY WILL NOT BE ALLOWED BACK IN MY HOUSE.
TO ALL THAT ARE READING THIS!!! DO NOT USE THIS COMPANY, I HONESTLY BELIEVE THAT THEY ARE A SCAM... VERY UNPROFESSIONAL AND DID NOT PROVIDE THE SERVICE THAT CLAIM TO PROVIDE..