• Report: #921404
Complaint Review:

Horizon Cleaning Services UNPROFESSIONAL!!

  • Submitted: Thu, August 02, 2012
  • Updated: Thu, August 02, 2012

  • Reported By: Leslie — Ruskin Florida United States of America
Horizon Cleaning Services UNPROFESSIONAL!!
Clearwater/Tampa Clearwater Tampa, Florida United States of America

Horizon Cleaning Services UNPROFESSIONAL!! Horrifying experience Clearwater Tampa, Florida

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I found a coupon for this cleaning service online so I thought I would give them a try. The technician showed up at my door, sniffed my room, and told me it had an odor. I keep a very clean home, and was put off by this comment, especially since he himself reeked of smoke! I believe he did this to sell me the extra sanitizer, which I did purchase.

I called the company and the "manager" quoted me 12 to 18 cents per square foot for the sanitizer (which is it? 12 or 18??!!) I was upset because the technician just threw a number at me ($52.00) without even measuring or asking my square footage. The manager said he probably just eye-balled it, and that I would need to "take it up with him." I asked if there was anyone else I could speak to about the situation, and she simply said "no."

After I accepted that I would be paying $50 more than anticipated, I let him finish the job. I was horrified with the amount of dirty footprints on my tile. He didn't wear any booties over his shoes.

Then to my horror, the smoke-smelling, sweaty man used my restroom and stunk it up!! He must have been in there 10 minutes. I was trying to hold it together until he left. 

Overall, this company is very unprofessional on the phone and in person. I will read reviews first before I ever hire a cleaning service again.

This report was posted on Ripoff Report on 08/02/2012 09:30 AM and is a permanent record located here: http://www.ripoffreport.com/reports/horizon-cleaning-services-unprofessional/clearwater-tampa-florida-/horizon-cleaning-services-unprofessional-horrifying-experience-clearwater-tampa-florid-921404. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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