Complaint Review: HostGator.com - Internet
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- Author Not Confirmed
- HostGator.com Internet United States of America
- Phone:
- Web: www.hostgator.com
- Category: Web Hosting
HostGator.com Website building, site builder, web hosting Internet
*Consumer Comment: It's a hosting service not a design service
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I signed up for hosting with HostGator.com because it was reasonably priced and seemed to have an easy website builder. After three hours, I don't have a website. The technical support guy was beyond lost as to my problem, didn't pay attention to what I wanted, and didn't help at all. After begin frustrated, I asked for a refund. I was told I would have to contact customer support. So I called customer support, and they told me I had to go online to cancel my account. I asked if I could do it over the phone, and he said no. I asked about a refund, and he said I would have to reply to the confirmation email regarding cancelling my account asking for a refund and that I would get my money back in 3 days.
Great. I just wanted to build a website. Tonight. Now I have to wait 3 days because I don't have money to give to people to "hold" for me for 3 days.
Don't go with them. Their web site building service is anything BUT easy!
This report was posted on Ripoff Report on 02/13/2011 07:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hostgatorcom/internet/hostgatorcom-website-building-site-builder-web-hosting-internet-695038. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
It's a hosting service not a design service
AUTHOR: Sahdow - (United States of America)
SUBMITTED: Thursday, June 16, 2011
You don't ask your landlord to decorate your apartment for you. If hostgator offers a free sitebuilder it's as a starting point for beginners, but the product/service you are paying for is hosting, not design.
Maybe you should have done your homework on how to build a website in the first place before soliciting hosting instead of relying on the hosting company to teach you what some people go to school or take several classes for in order to build websites.
The cancellation process may be inconvenient to you, but the form exists so that there is documentation that you did want to delete your account, and you can request the refund in the box that says "Reason for canceling" when you're filling out the form.
Refunds do take about 3 days to appear back on your card regardless of who issues the refunds, be it hostgator or the local department store, and they do not have any control over how long it takes to appear on your card.
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