• Report: #1024746
Complaint Review:


  • Submitted: Wed, March 06, 2013
  • Updated: Sun, March 10, 2013

  • Reported By: AgainstScam — Toronto Ontario Canada
9625 West 76th Street, Suite 150 Eden Prairie, Minnesota United States of America

Hostzilla.com SWREG.org, SWREG Inc., cardquery.com, DigitalRiver.com Cpmplete Scam! Never Got My Domain Name Registered, Huge Problems with Refund Eden Prairie, Minnesota

*Author of original report: Neither Refund, Nor Email received

*UPDATE Employee: Lack of Communication

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I want to call for class action in regards of Hostzilla.com scam. I was prompted to purchase hosting services and a domain name which came free with the services on February 23, 2013. I purchased Hostzilla's hosting for $249.77. The only contact from Hostzilla.com was by email on the same date, providing me with my receipt number and information that billing was provided by https://www.cardquery.com/ and sold by ecommerce re-seller http://www.swreg.org.

After a couple days not getting any information how to activate my domain name, I went to Hostzilla.com website to look for support: http://www.hostzilla.com/support/. Following the procedure, i have filled out two tickets: one asking how to activate my domain and another one asking for refund for hosting services. Hostzilla's policy is 15-day refund and respond to my tickets within 24-48 hours. Guess what: today is March 6, 2013, it has been 14 days since my purchase, and I HAVEN'T HEARD yet neither from hostzilla.com support department, no from their billing department!... I am not falling a prey to 15-day refund expiration, if this is what they are doing - trying to drag the matter beyond 15 days. Since I have not heard from them within refund time, as per US laws, the 15-days refund policy will not be expired tomorrow! 

In a meantime, I have done my research: I have investigated not only hostzilla.com, but also www.cardquery.com and www.swreg.org - neither of the three companies provide official phone numbers, hostzilla.com only offers "support" by email. When you go to www.swreg.org website, you end up in DigitalRiver website, and when you go to www.cardquery.com website, you end up in swreg.org website - it all goes round and round. The entire set up suggests a foul intent just to trap the customer, wear him or her down, so that they think of dropping the matter whatsoever...

Hovewer, I found SWREG Inc. 
phone number in this public domain website:
Phone: 952-253-1234
Fax: 952-674-4444

So, tonight I called the number 952-253-1234 and talked to a lady called Jin 878326, and asked her how do I go about my refund. She advised me to go to cardquery.com and look for my refund, which I did. When I clicked on provided link "I want my refund", it took me again to www.swreg.org, to the landing page, where I was guided to input my card number with its expiration date and my order number. There was no button "Submit", the only buttons there were "Search" and "Cancel". So, I pressed the button "search", and guess what - my order was not found!!! Unbelievable!... How about more foul intent?... lol

So, I called Jin again and told her that my order was not found. In addition, I told her that I am a professional lady and know how law works in the United States and Canada. I told her that I am going to see  lawyer tomorrow and I will gather all other people who were scammed by hostzilla/swreg/cardquery/DigitalRiver and such in order to file a class action lawsuit against the conglomerate and its owners/officers. Well, at this point Jin said that she is going to submit a ticket on my behalf to ask for refund. I asked her why she did not do the first time, and she explained that she had instructions to guide callers to go first to cardquery.com (which does not work... lol). She also advised me that I have to wait again for 2-3 business days for the response. I told her that it is 14th day today from my purchase date and asked her how about 15-day refund policy, since in 2-3 business days it will already be beyond 15 days? She could not answer me to that question, but assured me that my request will be taken care of. I told her that I want my refund in full in the amount of $249.77, with (1) no monies taken out for my domain since I cannot use that domain anyway, and (2) no monies taken for any "installation" or "services" as it is fine-printed on Hostzilla.com website, since from legal perspective there were no services provided whatsoever!

I have a call scheduled on my calendar to call Jin again on March 9, if I don't get my refund until then. And I am going to check my email address tomorrow, to see if any of the above-mentioned companies are going to email any info in regards of my request. After all, they found my email address and emailed to me receipt number, when they wanted to take my money from my credit card... lol

This report was posted on Ripoff Report on 03/06/2013 09:12 PM and is a permanent record located here: http://www.ripoffreport.com/reports/hostzillacom/eden-prairie-minnesota-55344/hostzillacom-swregorg-swreg-inc-cardquerycom-digitalrivercom-cpmplete-scam-never-1024746. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Neither Refund, Nor Email received

AUTHOR: AgainstScam - (Canada)

On March 8, 2013, after Hostzilla.com filed their response, I called the credit card company to inquire about the refund. It was not there. I still have not received refund until today, March 10, Sunday, although my credit card company works 24/7. Neither I have ever received any email message in regards of this matter. Even Hostzilla's response on this forum is a lie. I went ahead and filled a complaint with the Better Business Bureau in Minnessota, where this company's address is registered in the United States. So, who's "lack of communication" is it - the company's or mine - the customer's. I cannot believe Hostzilla.com is so unethical! 

In his response on this forum, Hostzilla's employee tries to portray me as incompetent, when he himself is incompetent, if he doesn't even know, that his company neither gave me refund, no sent to me any email. I am going to visit my lawyer on Monday! I had enough of this!
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#2 UPDATE Employee

Lack of Communication

AUTHOR: Hostzilla.com Customer Support - (Hong Kong)

Very often, customers with little or no experience of internet marketing and/or business experience overwhelm and confusion when faced with the realities of building a website and starting their online enterprise. Sometimes the natural reaction to these feelings is a flight response, which prompts them to try and cancel everything in a panic.

For this reason our billing team are trained to reassure the customer asking for a cancellation, and ask them to carefully consider whether they do actually want to cancel, or simply feel that they need some assistance, and to confirm back to us either way.

A sizeable proportion of customers initially requesting cancellation change their mind at this point, avail of the assistance and support provided, and having had a chance to cool off and reconsider, go on to have long and fruitful hosting experiences with us.

In this instance, the customer did not respond to our billing team's request to confirm the cancellation, which was therefore left on hold and not processed. The customer then apparently asked our card processors for a cancellation and refund, which the processors duly forwarded to us. Our billing team immediately and correctly matched up the request to the customer's previous email and processed the refund the same day, according to our Terms of Business.

Unfortunately if customers don't co-operate with us in a timely fashion we are unable to process refunds efficiently. We have no desire to retain customers who do not wish to stay with us, but likewise we do not wish customers who are simply experiencing a temporary panic to be cast adrift without us at least making an attempt to help them achieve their online goals.

Sadly on this occasion our attempts to reach out were ignored. The account could have been cancelled and refund processed much more quickly had the customer simply replied to our emails. I'm pleased to confirm that the customer's account has been terminated and refunded per our Terms of Business and we therefore consider this matter closed.
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