• Report: #915428
Complaint Review:


  • Submitted: Sat, July 21, 2012
  • Updated: Sat, July 21, 2012

  • Reported By: Rebecca Walker — Tampa Florida United States of America
Internet United States of America

HotBooks.com Rip off added charges wont let you talk with supervisor, paid for expedited shipping & cant track - asked for refund they said get it from Post ofc even though THEY took the $9 for expedited shipping. Internet

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I ordered books on 7/16 from HotBooks.com. I paid $9 extra for expedited shipping as I am moving. When I tried to track my package they had no info on the tracking number, although my credit card was charged the day of purchase. I called customer serbbice to try & find out what was wrong & some guy who barely spoke english basically told me it was tough, to ust wait for it. I asked for a supervisor, owner, manager, and he said there was no one I could talk to. When I asked for a refund, he said I had also signed up for a membership for something I hadn't even heard of. I told him to cancel it, and asked for a refund, which he refused. He said  for me to call the post office for my refund. I told him the post office didn't charge me the $35, his company did. He suggested I try calling back next week.


This report was posted on Ripoff Report on 07/21/2012 11:54 AM and is a permanent record located here: http://www.ripoffreport.com/reports/hotbookscom/internet/hotbookscom-rip-off-added-charges-wont-let-you-talk-with-supervisor-paid-for-expedited-915428. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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