Complaint Review: Hotel Irotama - Santa Marta Select State/Province
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- Hotel Irotama www.irotama.com Santa Marta, Select State/Province Colombia
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- Category: Resorts
Hotel Irotama, Santa Marta, Colombia. Went expecting a 5 start hotel and found a disaster zone. Irotama is $300 per night rip-off, falsely featured as a 5 star hotel. Santa Marta, Colombia
*Author of original report: The Irotama Resort rip-off
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Irotama has been the worst hotel i have been in Colombia.
Irotama is featured as a 5 star resort which is totally a rip-off.
The hotel was not clean or nice and the beach was littered with trash.
Advertised as all meals included, which happens to be not true, you can consume but a very limited amount, you have to pay for additional beverages or snacks.
I felt really disappointed with my room, with the spinning room, with the beach access, with all the surroundings barely done (like they were working on it and the workers just abandoned it). Staff was really not friendly, and i was surprised because i have been in other hotels in Colombia (even 3 stars) and the people were always ready to help and friendly to the guests. I just left the next day, i demanded the cancellation of my stay and a refund. Thanks to the Credit Card company that helped me with this "inconvenience".
If you dont mind to be ripped-off and want to stay in a 1 star hotel that charges like a 5 star one, then visit this one. Otherwise don't waste your time and money here at the Irotama in Santa Marta. There are far better hotels for that price.
This report was posted on Ripoff Report on 10/01/2009 03:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hotel-irotama/santa-marta-select-stateprovince-/hotel-irotama-santa-marta-colombia-went-expecting-a-5-start-hotel-and-found-a-disaster-502834. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
The Irotama Resort rip-off
AUTHOR: Sebastian - (USA)
SUBMITTED: Saturday, October 03, 2009
In July 2009 I bought a vacation plan from Avianca the colombian flight company to spend a few nice days with my girl in Santa Marta a beautiful city in Colombia. The Hotel of the plan was the Irotama resort. We visited first the web page of the Irotama and we just loved what the page promised. Well, we weren't expect less for 300 USD a day and since the Irotama sells itself as a 5 ***** star resort. But what an awful surprise as we saw the REAL deal ....
Irotama has been the worst hotel i have been in Colombia. Irotama is
featured as a 5 star resort which is totally a rip-off. The hotel was
not clean or nice and the beach was littered with trash. Advertised as
all meals included, which happens to be not true, you can consume but
a very limited amount, you have to pay for additional beverages or
snacks. I felt really disappointed with my room, with the spinning
room, with the beach access, with all the surroundings barely done
(like they were working on it and the workers just abandoned it). Staff
was really not friendly, and i was surprised because i have been in
other hotels in Colombia (even 3 stars) and the people were always
ready to help and friendly to the guests. I just left the next day, i
demanded the cancellation of my stay and a refund. Thanks to the Credit
Card company that helped me with this "inconvenience". If you dont mind
to be ripped-off and want to stay in a 1 star hotel that charges like a
5 star one, then visit this one.
Otherwise don't waste your time and
money here at the Irotama in Santa Marta. There are far better hotels
for that price.
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