Complaint Review: Hotels - Dallas Texas
- Hotels 8140 Walnut Hill Ln Dallas, Texas U.S.A.
- Phone: 800-4945210
- Web:
- Category: Lodging
Hotels Get your own reservation. You're on your own. Later. ripoff Dallas Texas
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I made a reservation for the Excalibur Hotel in Las Vegas for 7 nights in December of 2005. Had a booking number. Flew in and got to hotel to find out they did not have a resevation for me and there were no rooms at all because it was booked solid. I called Hotels.com from lobby and they said they were sorry and would find me another hotel.
After waiting for awhile I was informed that they did not have any where else for me in Las Vegas at all.
I asked them what they expected me to do at 11PM in Vegas and I was told to find my own hotel room for a week on my own. Great start to my vacation. Not!
I was told I would receive a refund and also received a credit of $50 a day up to total of $350. 50X7 nights = $350.00. After my trip I had to email and call and fight and fax 3 times for my credit of $235.00 which was the additional amount I paid to stay at The Tropicana.
Never ever use this compamy!! Excalibur was also very unhelpful! Not even a phone to call other hotels.
Richard
Newburgh, New York
U.S.A.
This report was posted on Ripoff Report on 01/11/2006 02:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hotels/dallas-texas-75231/hotels-get-your-own-reservation-youre-on-your-own-later-ripoff-dallas-texas-171365. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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