Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1289038

Complaint Review: HOTELS.COM - Internet

  • Submitted:
  • Updated:
  • Reported By: New York — Queens New York USA
  • Author Not Confirmed What's this?
  • Why?
  • HOTELS.COM Internet USA

HOTELS.COM USELESS RIPOFF Internet

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

This has happened to me TWICE and that is why I am filing this report. The first time I got a confirmed booking, we paid in advance to make sure that the hotel would keep our room because we were checking . When we reached the hotel, they had already removed our confirmed reservation and they had no rooms left. I waited OVER 45 minutes for hotels.com customer service. When I finally got through, they were of NO HELP. hotels.com rep said that there was nothing else they could do and to talk to the hotel directly.

The second time was more annoying. From last time's experience, I chose to pay on check in. When I reached the hotel, they said they had NO record of my confirmed reservation, even though I showed them the confirmed reservation email on my phone. I waited OVER 45 minutes for customer service at hotels.com, and it was EXACTLY the same. NO help.

When hotels.com sent me their automated survey, I made my feelings very plain but not obscene or abusive. hotels.com replied by stating they will not feature my review because it cast them in a bad light!

I hope this is helpful to anyone who tries to use hotels.com. My advice: use hotels.com to see what hotels and prices are available, THEN CALL THE HOTEL DIRECTLY and BOOK DIRECTLY.

DO NOT PREPAY HOTELS.COM, they are absolutely useless when it comes to these situations.

This report was posted on Ripoff Report on 02/21/2016 02:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hotelscom/internet/hotelscom-useless-ripoff-internet-1289038. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now