Complaint Review: hotels.com - Internet Internet
- hotels.com Internet United States of America
- Phone:
- Web: www.hotels.com
- Category: Travel Services
hotels.com Agreed that I was due a refund, but did not send Internet, Internet
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I used hotels.com for a hotel reservation in June, 2011 but had to cancel. I notified the hotel of the cancellation within the time frame set (noon a few days before my scheduled arrival) and was told i would get a full refund through hotels.com (total amount for the full stay had been charged to my Visa upon making the reservation by hotels.com).
I have called hotels.com 5 times since then because I only received a partial refund to my Visa (less the first day's charges). The first time I called, the representative called the hotel directly and reported to me that I had cancelled within the allotted time frame and that hotels.com would refund the first day's charges to my Visa. This did not happen. I called 4 more times over 3 weeks and the call was disconnected by hotels.com with no call-back to the number I had provided.
Many reasons were given why I had not received the refund: I asked to speak to a supervisor and was disconnected. Hotels.com stated that I should receive refund through a different department and it should be refunded to my Visa in next 72 hours. This did not happen. I called twice yesterday and was disconnected both times as well.
I contacted my Visa provider today and disputed the amount.
I will never use hotels.com again.
This report was posted on Ripoff Report on 08/02/2011 04:36 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hotelscom/internet/hotelscom-agreed-that-i-was-due-a-refund-but-did-not-send-internet-internet-759581. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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