• Report: #1004113
Complaint Review:


  • Submitted: Sat, January 26, 2013
  • Updated: Sat, January 26, 2013

  • Reported By: RW — South Carolina United States of America
Internet United States of America

Hotels.com Deceitful Practices , Internet

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On 26JAN2013 hotels.com was used to book a room with Atlantic Ocean Palm Inn for the dates of 14MAR2013 through 16MAR2013. Hotels.com represented the room as a "deluxe room" and charged an amount of $596.67 (taxes included). After paying the nonrefundable payment, the website for the motel was visited to obtain additional information. Out of curiosity, I looked at the room rates on their website. For the same room (through website description), the price there would be $483.58. Hotels.com states that they offer a price match guarantee so I contacted them to let the know of the discrepancy. I spoke with Sandy is CS and Carol S. (refused to give a last name) her manager. They stood by the price and stated that the rooms were not the same because hotels.com had labeled the room a deluxe room. Visiting the website for Atlantic Ocean Palm Inn reveals that there is no such room at the establishment known as a "deluxe room" and that they are, in fact, the same room. This practice by Hotels.com is deceitful practice and quite possibly fraud.

This report was posted on Ripoff Report on 01/26/2013 08:51 PM and is a permanent record located here: http://www.ripoffreport.com/reports/hotelscom/internet/hotelscom-deceitful-practices-internet-1004113. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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