• Report: #1147897
Complaint Review:


  • Submitted: Mon, May 19, 2014
  • Updated: Wed, May 21, 2014

  • Reported By: Kay — New York
Internet USA

Hotels.com Hidden Fees Internet

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

    My friend and I had been lookign to book a vacation package. We searched and searched until we came across Hotels.com. They had an option to buy vacation packages, so of course, I clicked it. When I was looking at their deals, I thought it was amazing the prices that they were offering. When chose a package and when my friend when to purchase it, we made sure that the taxes and any other additional fees were included in the final price. So, of course, we knew that the price would be a little higher because of all those fees. My friend then went to book our package, but befoer she could, Hotels.com asked to do a test purchase of 800$ to make sure that her creditcard would work.

    They told her it was temporary and it would go away on her purchase history. Then, once she passed this 800$ "test" she wnt to purchase the actualy package. She purchased it at the price that was shown in the finalization price. Then, all of a sudden, ehr creditcard was beign charge an extra 350$ more AFTER purchasing at the SET FINAL PRICE. They started charing her this extra 350$ due to plane fees, yet this was not at all included in the price that we actually purchased. It's a good thing she checked her bank account because we were able to call and reverse the transaction but she now has to wait for two days until her money goes back into her account. This whole process was absolutely ridiculous. We now have to wait those extra two days unti lwe can buy a different vacation package from a reptuable site. Hotels.com is asite fileld with nothing but lies, which if you dare to use thier site, be ready to embrace the impending headache to follow in your dark crusade through the secret fees of Hotels.com

This report was posted on Ripoff Report on 05/19/2014 10:42 AM and is a permanent record located here: http://www.ripoffreport.com/reports/hotelscom/internet/hotelscom-hidden-fees-internet-1147897. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Hotels.com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?