Report: #988305

Complaint Review:

  • Submitted: Fri, December 28, 2012
  • Updated: Fri, December 28, 2012
  • Reported By: Cathleen — Nashville Tennessee United States of America
    United States of America Shannon Customer Service Lied to Me About Getting a Refund for Reservation Not Listed in Our Account Internet

Show customers why they should trust your business over your competitors...

We booked two refundable hotels for a trip we were planning, but got a confirmation for only one of them. When we decided not to take the trip, we went to to cancel the hotels, but only one was listed. I
searched email, different accounts, and different third party booking services but couldn't find any record that the second reservation had gone through, so we assumed it hadn't processed.

 A few days before the planned trip, we got an email about our "upcoming trip," once it was past the refundable cancellation period. We called customer service immediately and the agent agreed that the reservation was not listed in our account and said there was a problem with the website. She told us we'd have to wait until the hotel charged us the 100% fee for canceling within 7 days of arrival and then fax a copy of our credit card statement to so they could get us refunded.

We got charged, faxed it to them, and everyone since then has said there is nothing they can do to help us and we'd have to take it up with the hotel, which did nothing wrong in this scenario. Either someone is lying or the standard for handling problems is horribly inconsistent across the company, or both. Never trust this unethical company!

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 12/28/2012 03:23 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.