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Report: #1292980

Complaint Review: Hotels.com - Secaucus New Jersey

  • Submitted:
  • Updated:
  • Reported By: Roxana — Arlington Virginia USA
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  • Hotels.com 2 Harmon Plaza Secaucus, New Jersey USA

Hotels.com Itin: 122440223185 - Case ID : [REQ:S-108859951Clarion Hotel Empire Meadowlands Hotel Became ill in hotel, Failed regrigeration for my medications despite daily promises (3-4x/day) that this would be addressed,Secaucus New Jersey

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 lack of access to water (despite saying there is access on each floor) (I have a medical condition requiring hydration), filtly bathroom (I am on immunosuppressants) and told them this every day. I informed the front desk in the morning, at lunch, and in the evening of the umberous issues. The parking lot was not working and I had to park far away and was unable to have access immediate access to my car to get nneded items. I was in a 13hour course as a physician and since daily I was promised that everythg woudl be fixed, I stayed. I felt too weak, dehydrated, sick to pack and leave. If I had known the numberous promises would not be kept I'd have left. I called hotels.com the 3rd day there and gave them the list of complaints. They promised to address. Nothing happened. I was placed in smoking room at first by acident. I was then given a key to a room where people were inside having sex. I was then placed in a room where the fridge did not keep my medications cold. I requesed and was promised a change several times to no avail. I had no access to water after the gift shop closed and all the soda machiens on all floors were broken. I asked them to fix the heat. It never got fixed. I slept in 3-4 jackets as well as a sleeping bag. WHen I finally checked out and came home, i was ill for several days and required hospital admission for hydration. I spoke to hotels .com and they only spoke about hte smoking/nonsmoking issue. I was told if it was an issue I shoudl have checked out. I DO understand this but the class was 12-13 hours, I was exhausted and every day I kept hoping htat the hotel (Where the class was) would follow through on their promises as I asked them several times a day. 

As stated in prior page, I am a physician. I came to this hotel for a course that was about 12 hours long and intense. I chose this hotel as the course was IN the same hotel.

The website advertised parking (which I ened in order to drive to/from pharmacies etc for medications). The parking lot was not available and under renovation

-PLaced in smoking room. THen changed to non-smokinh.

-GIven card and walked into room with people having s**. Then changed to empty room

-Needed refrigerator for medications. This was given to me but did not work. I informed the front desk at least 3-4x/day and was promised immedate change. Never happened

-BAthroom tub was filthy and clogged. I am on immunosuppressants and this was dangerous. I told front desk 3-4x/day. Again to change

-I shivered all night. Thermostat not working. I slept in several jackets/pants AND MY SLEEPING bag. I told them. Promised a change. Nrohing happened

-Called Hotel.com on 3rd day there. Was promised refund and change - nothing happened

-No access to water ( I need hydration secondary to medical condition). All floors with vending machines did not work

-Finally i was told sinec I remained at the hotel, no refund would be given. I was unable to move a I woke up at 4am daily, went ot a 12-13h course and was so exhausted at end of day I collapsed. Hoping each day that the numerous promises made by the front desk staff, manager, etc would be followed through on. They were not

I have dealth with hotels.com several times. With no result.

I am used to staying in hostels and am NOT a high maintenance traveler. I sleep in huts and hammocks. This was completely unacceptable. I do still expect a full refund

This report was posted on Ripoff Report on 03/11/2016 02:15 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hotelscom/secaucus-new-jersey-07094/hotelscom-itin-122440223185-case-id-reqs-108859951clarion-hotel-empire-meadowland-1292980. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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