• Report: #1058510
Complaint Review:


  • Submitted: Wed, June 12, 2013
  • Updated: Wed, June 12, 2013

  • Reported By: Zoe — St.Catharines Ontario
688 Vine St. St.Catharines, Ontario Canada

Hotels.com I paid online for 2 nites stay through hotels.com in Florence Italy. Now we are at the hotel and they have no confirmation for the dates I booked, but the payment came from my paypal account immediately! I booked this through hotels.com, but my order form says Travelscape,LLC. Now I have to pay twice to stay here!! I will contact authorities when I return home!! St.Catharines Ontario Canada

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I thought I was booking a safe hotel reservation through hotels.com for a second time. We first booked 2 nites stay in Florence Italy through them. We decided to stay for 2 additional nites and booked again through hotels.com only to get a email from Travelscape.LLC saying they would send a confirmation email. This email never arrived but the funds were taken from my paypal account immediately. I booked the second stay late at nite and forgot to check for a confirmation. Now I am in Florence Italy and only the first 2 nites are reserved and paid, and they have no indication of a second booking for the additional 2 nites, BUT THE PAYMENT WAS TAKEN FROM MY ACCOUNT!!

This report was posted on Ripoff Report on 06/12/2013 06:53 AM and is a permanent record located here: http://www.ripoffreport.com/reports/hotelscom/stcatharines-ontario-l2m-7l7/hotelscom-i-paid-online-for-2-nites-stay-through-hotelscom-in-florence-italy-now-we-ar-1058510. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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