Report: #1022068

Complaint Review: HOTWIRE

  • Submitted: Fri, March 01, 2013
  • Updated: Sun, March 03, 2013
  • Reported By: lydia — Poplar Grove Illinois United States of America

    United States of America

HOTWIRE $20 OFF Hotel - Today Only - $20 OFF NEVER is a better title for hotwire's email INTERNET

*Consumer Suggestion: I suggest you actually wait

Show customers why they should trust your business over your competitors...

I followed a link to get $20 off a hotel reservation from Hotwire. The discount was supposed to come off the bill during checkout. That did not happen.

I called customer service and the rep said sometimes it is coming through, sometimes it doesn't. She will send a report to "research" and in 7 - 10 days research will send me an email telling me if I will ever get this discount.

No, I cannot get a confirmation number that I have talked to customer service, no I cannot talk to anyone else, no there is no online way for me to track this complaint.

In 7 - 10 my trip will be over.

I feel this email was a SCAM. I doubt I will ever see this "discount".

I feel completely ripped off.


I followed a similar link with Priceline and had no trouble, so I don't think it was me.
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#1 Consumer Suggestion

I suggest you actually wait

AUTHOR: Sarah - (United States of America)

You know, maybe you should chill out and WAIT the 7-10 business days until you freak out and post that you have been ripped off. I used the $20 discount one day sale email and it worked just fine for me. It is not a scam. 
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