• Report: #968039
Complaint Review:


  • Submitted: Mon, November 12, 2012
  • Updated: Mon, November 12, 2012

  • Reported By: DEBINFLA — FT. WALTON BEACH Florida United States of America
Internet United States of America


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I booked a rental car through Hotwire and used my Visa/Debit card to pay for the car rental. I live in Florida and had rented the car to drive to Birmingham,Al. When I got to Alamo to pick up the car I had not only reserved but also paid for in full, I was informed by the rental car agent that they do not accept payment with a debit card. They informed me that although Hotwire accepts debit cards that the rental car company would not.  The rental car company told me they could accept the card if I could show them my airline itinerary. I explained I would not be flying anywhere, that I was renting the car to drive to Birmingham. I called Hotwire and they explained that I could not cancel the reservation and my money could not be refunded. What a RIPOFF. If it had not been for the concerned car rental agent I would have simply been out of luck. The Alamo agent made a special exception due to my circumstances and worked things out so I could rent the car. I will never use Hotwire again. I booked a hotel reservations through them in October. My sister stayed in the same hotel on the same days and the hotel actually gave her a better rate than the "DEAL" we got through Hotwire. Basically HOTWIRE SUCKS!

This report was posted on Ripoff Report on 11/12/2012 11:15 AM and is a permanent record located here: http://www.ripoffreport.com/reports/hotwire/internet/hotwire-be-aware-of-hotwirecom-read-the-fine-print-internet-968039. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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