• Report: #579939

Complaint Review: HOTWIRE

  • Submitted: Thu, March 11, 2010
  • Updated: Fri, March 12, 2010

  • Reported By: kance_s — United States of America
Internet United States of America

HOTWIRE Beware of using Hotwire.com for your travel needs. No refunds Internet

*Author of original report: It's too bad businesses work this way.

*Consumer Comment: 24 Hours?

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I wish I had read all the issues and complaints with Hotwire before using their service.  I was booking some flights and due to the way the flight calender is set, I made a mistake on my time and date of booking.  

Unfortunately, I did not catch the mistake until a few days later and called Hotwire to ask for a change or refund.  They told me that since I did not make the corrections within 24 hours, they would not change my flight dates.  They also claimed that their terms state that they will NOT give any refunds.  

Wow, talk about bad customer service, I called the 1-866-hotwire number and spoke to Kaylie.  Definately not someone I would want to talk to again, what a nightmare talking to someone who not only sounded condescending and rude, she also pretty much told me that I was not going to get my money back and that is that (paraphrased of course.)  Terms of service is one thing, customer service for repeat business is another.  

If you really want your money back, talk to these people:

VP of Customer Service, Barbara Messing, bmessing(at)hotwire.com

Director of Customer Service, Marie Sanders,msanders(at)hotwire.com


Director of Customer Service, Marie Matheson, mmatheson(at)hotwire.com


This report was posted on Ripoff Report on 03/11/2010 03:06 PM and is a permanent record located here: http://www.ripoffreport.com/reports/hotwire/internet/hotwire-beware-of-using-hotwirecom-for-your-travel-needs-no-refunds-internet-579939. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

It's too bad businesses work this way.

AUTHOR: kance_s - (United States of America)

It's too bad that they REFUSE to change a simple error which is easily beyond their ability to do so just because they don't wish to bother with it.

Just beware of Hotwire, if you make any mistakes or decide to change your time or booking due to an unforeseen event, your out of luck.

There is a reason why Hotwire has so many complaints from different websites and so many of their former customers.  I wish fellow traveler's luck as their are so many other travel agencies vying for your business.
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#2 Consumer Comment

24 Hours?

AUTHOR: Robert - (U.S.A.)

Why is it their fault that it took you until a few days later to realize this?

They give you 24 Hours to correct any mistakes, that actually sounds like a pretty reasonable time.  Just how long should they allow you to make changes on what is probably a non-refundable/non-changeable ticket?  2 Days, 5 Days, until the day before your fight, or perhaps even up to the time of your flight.

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