Report: #487220

Complaint Review: HOTWIRE

  • Submitted: Sat, August 29, 2009
  • Updated: Sat, August 29, 2009
  • Reported By: toyamj — Georgia USA
    United States of America

HOTWIRE Hotwire Failed at Customer Service Internet

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This is the email I sent Hotwire that describes my experience:

Up until this evening, I have had no complaints about Hotwire. I have been happy with the services that I have paid for through Hotwire and have received what I have requested and paid for until today. After making a hotel reservation for near the Detroit Airport by selecting DTW, but being placed in downtown Detroit, I called customer service, not to receive a refund, but to  be relocated to a hotel near the airport as I had selected because I do not have the transportation to get downtown. I had 2 customer service reps suggest that I take a taxi. When I told them that not only was the issue one of  transportation to the downtown hotel, but also financially I could not afford to pay a cab to the hotel 18 miles from the airport which is why I selected DTW, their response was that my circumstances did not merit your company to honor my request for a change in hotel. I believe that not honoring what I requested is having no merit. I again was not asking for a refund, but to simply honor what  I had requested. I know you have rules, regulations, and policies to abide by and I respect that, but I also know that sometimes there can be extenuating circumstances that allows for those policies to be over ruled as in with most businesses. This was a situation that your management could have made a judgment call that allowed a family impacted by the economy an opportunity to have one less stressor, not by refunding any money, but by simply providing what I paid for which is a hotel closer to the Detroit Airport so that I would not have to spend extra money taking a taxi 18 miles further which will cost me about what I will pay for the hotel you routed me. Thank you for the forum to voice my comments not that I am looking for anything to come of it, but that when your representatives and management speak of merit, they should talk from a place from which they show it. I will post this comment on every website that I found that has launched other complaints about your service and email, face book, and twitter everyone I know and ask them to pass along my story. I hate that I had this experience, but I will not make the mistake of using your services again.

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This report was posted on Ripoff Report on 08/29/2009 07:29 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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