Hotwire Hotwire.com BEDBUGS, MOLD, ASININE customer service, Star Ratings FIXING, price gouging, and Refusal to refund!!! Internet

I called Hotwire a month in advance of my reservation stating my concerns about the Hotrate hotel we received - the Wyndam Gardens in San Diego by Seaworld. The other hotels side by side to the Wyndam were average caliber such as Sheratons and Doubletrees - making the lottery pick of the Hotrate seem reasonable. After receiving the Wyndam, we noticed it was rated considerably lower on simlar sites (such as Priceline, Yelp, Orbitz) and appeared to have fixed 4 and 5 star reviews on the hotwire site which inflated the star rating and ultimately allowed us to end up with this unexcusable farce of a hotel. We even offered to pay more to upgrade and asked if possible could we switch our reservations to another Wyndam property - one rated considerably better. Despite well over an hour of conversation, the best Hotwire had to say was if my stay was indeed unsanitary or unclean in any way they could look into refunds. After staying I can personally confirm that the negative reviews are true - I cannot speak for the positives. This is by far the biggest scam I have ever been a part of. The hotel wasn't even a hotel. It was clearly a MOTEL and was completely unsafe, unsanitary, and unprofessional. I cannot believe we actually stayed here for a night - my girlfriend got bedbugs, the carpet was stained with blood, the bed was filthy and appeared to have urine stains on the bedspread, toilet cracked, mold on the windows, a rusty towel rack, disgusting pillows, revolting food stained couch, expired elevator permits with faulty operations, unprofessional service and more. I have pictures of all of this to prove it.

The Wyndam's management was no help - we got the choice of two rooms one being mine on the 3rd floor or a just as bad first floor option located in an unsafe neighborhood. Every neighbor we could speak to said their experiences were similar and every time we stepped foot in the lobby someone was complaining to management. How this motel "hotel" is still in business is probably 100%  from Hotwire's participation in this scheme. We paid 3 star prices for a 2 star hotel - one we were told we had to stay in and as a result we ended up being forced to stay elsewhere -- in an extremely expensive hotel while paying for the bullshit hotwire room I was given. That's right. Not only did my family have to deal with bedbugs and our unhappy time on vacation, but we also paid for two rooms instead of one. What a deal. We did attempt to call Hotwire while on vacation but no longer could find a line where we could get through to any real person and without Internet access, we opted to try to resolve this with Hotwire when we returned from what was left of our trip. Hotwire responded to our complaint by sending us a $25 gift certificate - an insult to the $400 we spent on the room. They claimed this is as much as they could do for us as the trip was already complete. Watch out for this crook of company. They give false hope to travelers and do not care about customer satisfaction whatsoever, even when your health is on the line.