Report: #500398

Complaint Review: Hotwire

  • Submitted: Fri, September 25, 2009
  • Updated: Fri, September 25, 2009
  • Reported By: Michael — Mt Pleasant South Carolina USA
  • Hotwire
    United States of America

Hotwire, expedia Hotwire fraud, lie about hotel location, Internet

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Hotwire fraudulently represents the location of their hotels!  I booked a hotel in the safe and centrally located Back Bay/Copley Square are of Boston.  When the name of the hotel was revealed, the Best Western Roundhouse, it was 1.5 miles south of the Back Bay/Copley Square area in different area of Boston.

I talked with some employees of the hotel and they agree that they are not located in the area that Hotwire claims.  To make matters worse, the hotel has informed Hotwire they are not in the area that Hotwire advertises. 

Hotwire lists the hotel as: "Back Bay Copley Square Hotel" and shows a location on the map.  There is an actual "Back Bay Copley Square Hotel" at that location.  Imagine the surprise when the reservation then gives you the Best Western 1.5 miles away.  Hotwire's response was "that was a point of interest" on the map and not the actual location.

Unfortunately, this appears to be a pattern of practice for Hotwire.  They have been unwilling to cancel my reservation at this time.  Apparently, they would rather keep an unhappy customer once than have a good referral and happy customer for life.
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