Complaint Review: Hotwire - United States Internet
- Hotwire hotwire.com Internet U.S.A.
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- Category: Travel Services
Hotwire ripoff false advertising misleading star ratings watchout! United States Internet
*Consumer Comment: .....comment
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I decided to use Hotwire to book a stay in Ft. Benning, GA for my sons military boot camp graduation. I booked a 2.5 star hotel, examples are Holiday Inn Express, Radission, Country Inn and Suites and others. I then went to my confirm page , only to be suprised to have gotten a La Quinta Inn. I then pull up the star ratings guide and see that the La Quinta Inn is listed under a 2 star and NOT a 2.5 star.
I then called HOTWIRE to try to find out why I did not recieve what I thought was a 2.5 star. They "informed" me that those are only examples,that doesn't mean its what you get! I tried to reason with the company that it was false advertising, that they have PICTURES under the star ratings. They have a picture of the La Quinta symbol under the 2 star examples! I purchased a 2.5 hotel, I PAID for a 2.5 star and I DID NOT get what I paid for. The company then stated that If you look very carefully at the bottom of another page(one you don't see BEFORE you book) that these are only examples, and you bascially can receive whatever they give you!
I will say BUYER BEWARE--HOTWIRE is not honest about star ratings, and since you don't know the name of the hotel until AFTER you book, and have PAID for it there is NOTHING you as a consumer can do!!!
Jenny
Marion, Kansas
U.S.A.
This report was posted on Ripoff Report on 07/26/2006 09:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hotwire/internet/hotwire-ripoff-false-advertising-misleading-star-ratings-watchout-united-states-internet-203109. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
.....comment
AUTHOR: J - (U.S.A.)
SUBMITTED: Thursday, June 14, 2007
You're complaining about a rating that is HALF a star different? What is wrong with a La Quinta? It's about equal to a Holiday Inn/Days' Inn/etc. And just out of curiosity, why would you book a room online if you didn't know exactly what you were getting, like on Expedia or something?
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