Report: #966354

Complaint Review:

  • Submitted: Thu, November 08, 2012
  • Updated: Tue, December 25, 2012
  • Reported By: micheller — Bradenton Florida United States of America

    United States of America Expedia Inc. Partners No respect for military families, Internet

*Consumer Comment: Reply

*General Comment: Stop feeling special due to military

Show customers why they should trust your business over your competitors...

 The letter I sent to them..

I think its absolutely absurd you charged that much for the change of flight change.  With my son in the military, there are sometimes changes in dates & times.  I will absolutely never use this service again & believe me; I have tons of Army Mom & Dad friends  I will definitely tell them my story and quite a few have already heard it.  I was going to book a flight for December but now I can guarantee this will not happen. You have no respect for military families & I am thoroughly disgusted with your actions to charge me $200.00 to change my flight to the following day when my initial flight was only $221.60. (Actually my son had to pay it because I didnt have the $$)  I have raised an amazing son on my own & he also knows about this & will let his buddies know for when they have to travel.
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This report was posted on Ripoff Report on 11/08/2012 09:22 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment


AUTHOR: Christopher - (United States of America)

First of all, just because your son is in the military does not entitle him to special treatment. Hotwire is not at fault for charging you to change the flight, change fees are charged directly by the airlines and are imposed onto customers of any and all travel agencies or even if they buy direct from the airline. Posting this ripoff report is false on your part because Hotwire is not a fault here. 
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#2 General Comment

Stop feeling special due to military

AUTHOR: terryn1 - (United States of America)

I got pissed of at hotwire myself today and was reading comments. I wonder, what makes military families feel entitled to special service? You aren't even in the military, it is your son who is in the military. Anyway, what difference does it make, you shouldn't get any special service for that. If you knew that there was a large chance that your dates were going to vary, well, you should have bought a flexible airfare.

It isn't the responsibility of others (since the costs will get passed on to clients) to cover your change in plans when the terms clearly state them. On top of that, many users aren't even American, why should they have to pay for US military families.

Next time, read the terms and don't expect special service due to you son being in the military. This is so ridiculous.
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